A Quote by Simon Mainwaring
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?
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I have an argument that to master any field, it's simple: it's a function of time. How much you devote yourself to the process, how much experience you get, how much you're willing to expand your limits, how willing you are to develop your own style. If you're willing to put 10,000 hours, something amazing is going to happen.
But people don't know if I can teach the game. I know I can. My experience in Oklahoma was positive. It opened my eyes to how the game is played - the interaction among players, fans and media, how all that works. You have to know about the business of the game and how the actions of players and coaches affect the business. I think I have it down now.
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
At the end of the day, it doesn’t matter how good your PowerPoint slides are or your strategy or concept. What it really comes down to is your team. How motivated and willing are they to reinvent your organization and how much do they understand the evolving consumer need?
The most important question of the 21st century is not what or how much, it is 'How?' How do you propose to turn your good ideas into positive changes in other people's lives? You must be the 'how generation.'
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
Your reaction to a situation determines whether it will be positive or negative. If you're determined to label a situation positive, no matter how it appears, the result MUST be positive. If you label something negative, that MUST be your experience. It's never too late to change a situation because you have an unlimited supply of positive sticky labels! Your life is always your call!
Experience burned into me the conviction that access to education ought to be based on how much you are willing to learn and how hard you are willing to work, not on how many dollars your family has in their bank account.
What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.
I think setting goals is critical; having deadlines for ourselves- how much by when? Too many people have these big dreams where they want to have a big house on the ocean. But until we say what ocean, how big, what day, our conscience doesn't know what to do with that information. A positive expectancy, a positive attitude, a belief that your dream is possible is also helpful.
Some of these kids just don't plain know how good they are: how smart and how much they have to say. You can tell them. You can shine that light on them, one human interaction at a time.
I think you have to protect your private life as much as you possibly can, and, at the same time, find ways to redirect that focus and turn the glare into a positive thing. I don't know how you do it. I don't know how anybody's ever done it.
We never know how much one loves till we know how much he is willing to endure and suffer for us; and it is the suffering element that measures love. The characters that are great must, of necessity, be characters that shall be willing, patient and strong to endure for others. To hold our nature in the willing service of another is the divine idea of manhood, of the human character.
It does not matter how long you are spending on the earth, how much money you have gathered or how much attention you have received. It is the amount of positive vibration you have radiated in life that matters.
I know people for whom the search for how to be well has been a positive journey. It's empowering to face your issues and try and take care of yourself. It can be positive too.
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