A Quote by Stephen Covey

Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.

Stephen Covey

Quote Topics

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Quote Author

Stephen Covey
American - Educator
October 24, 1932 - July 16, 2012

"You can buy a person's hand, but you can't buy their heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his his resourcefulness."

Stephen Covey

Always treat your employees exactly as you want them to treat your best customers.

Stephen Covey

You can buy a man's time; you can buy his physical presence at a given place; you can even buy a measured number of his skilled muscular motions per hour. But you cannot buy enthusiasm... you cannot buy loyalty... you cannot buy the devotion of hearts, mind or souls. You must earn these.

Clarence Francis

You can buy a person's hands but you can't buy his heart. His heart is where his enthusiasm, his loyalty is.

Stephen Covey

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Herb Kelleher

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.

J. W. "Bill" Marriott, Jr.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Herb Kelleher

I have this game with my friends: When we go out, if 'Treat yo' self' is tagged within the last six minutes on Twitter, they buy lunch. If not, I buy. They always buy.

Retta

My father taught me that you can buy a man's back, but you can't buy his heart.

Travis Kelce

The Christian must treat his enemy as a brother, and requite his hostility with love. His behavior must be determined not by the way others treat him, but by the treatment he himself receives from Jesus; it has only one source, and that is the will of Jesus.

Dietrich Bonhoeffer

Miserable is the man who loves a woman and takes her for his wife, pouring at her feet the sweat of his skin and the blood of his body and the life of his heart, and placing her in the hands of the fruit of his toil and the revenue of his diligence; for when he slowly wakes up, he finds that the heart that he endeavored to buy is given away freely and in sincerity to another man for the enjoyment of its hidden secrets and deepest love.

Khalil Gibran

Convincing isn't really possible in an age of customer control. Customers hold most of the cards today. They have good visibility into their choices, and they can easily share information with each other. Not only that, they don't like to be sold. But they do like to buy. Your job shouldn't be to convince customers to buy, but to help them buy what they want.