A Quote by Steve Easterbrook

It is customers that decide if we succeed. — © Steve Easterbrook
It is customers that decide if we succeed.
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
You have to decide who you are going to serve - stockholders or your customers.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
By our attitude, we decide to read, or not to read. By our attitude, we decide to try or give up. By our attitude, we blame ourselves for our failure, or we blame others. Our attitude determines whether we tell the truth or lie, act or procrastinate, advance or recede, and by our own attitude we and we alone actually decide whether to succeed or fail.
Companies that build scale for the benefit of their customers and shareholders more often succeed over time.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control. So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
To succeed today, you have to set priorities, decide what you stand for.
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.
From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.
Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies don't celebrate and embrace customers' positive gestures.
Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.
Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.
Whether the work that I do shall succeed or achieve critical acclaim is for the audience to decide.
To succeed in business you need to be original, but you also need to understand what your customers want.
We have to broaden our appeal to more customers than simply high-end customers. We have to understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.
This site uses cookies to ensure you get the best experience. More info...
Got it!