A Quote by Steve Ells
We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.
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I remember somebody saying, "I feel really bad for kids growing up around iPads right now. It's just too complicated. Life's too complicated." I think, yeah, but I remember being a kid and holding up a new piece of technology that was made in the '80s and my grandparents going, "Oh, it's too complicated." It didn't seem complicated to me.
As a whole, the managers today are different in temperament. Most have very good communication skills and are more understanding of the umpire's job. That doesn't mean they are better managers. It just means that I perceive today's managers a bit differently.
Such is modern computing: everything simple is made too complicated because it's easy to fiddle with; everything complicated stays complicated because it's hard to fix.
The whole enterprise of teaching managers is steeped in the ethic of data-driven analytical support. The problem is, the data is only available about the past. So the way we've taught managers to make decisions and consultants to analyze problems condemns them to taking action when it's too late.
Great managers recognize that there is no one way to manage. You may have to be 10 different managers to get the best out of your team.
The whole enterprise of teaching managers is steeped in the ethic of data-driven analytical support. The problem is, the data is only available about the past. So the way weve taught managers to make decisions and consultants to analyze problems condemns them to taking action when its too late.
My own experience with being interviewed is mixed. I suppose they're a part of my job, and as I would like readers to connect with my books, I do them. I've also made many lifelong friends whom I first encountered as interviewers - as a writer, they're a terrific way to meet and add smart new people to one's life.
Maybe other managers would see their team score one goal and then prefer to go back and counter-attack, then try to score the second goal. A lot of those managers are the best managers at the moment, but for me, it's very important to continue the way I play.
I'm making a case against how money managers are handling customers' money. The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that's not the way wealth is created.
Strong managers who make tough decisions to cut jobs provide the only true job security in today's world. Weak managers are the problem. Weak managers destroy jobs.
A few nights ago I went to a Hollywood screening of a small independent film made by Sally Kirkland, an old friend of mine who also did terrific job acting in it. There were other actors in it and they were all terrific.
Taxes are way too complicated, and people spend way too much time worrying about ways to get them lower.
We don't have as many managers as we should, but we would rather have too few than too many.
Where do the really best laughs come from? Terrific connections made intellectually, or terrific revelations made emotionally.
I think there are probably too many hedge fund managers in the world, as well as active fund managers. The hedge fund industry is very efficient. We see a lot of hedge funds open and a lot close. It's very binary. You either succeed or fail in the hedge fund world. If you succeed, the amount the managers make it beyond most people's wildest dreams of wealth.
I can't sum up my books. They're all rather complicated. Sometimes I think they're too complicated. But that's the way I am. When I start to write a book, my head gets full of all kinds of detail.
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