A Quote by Steve Wynn
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
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I remember feeling the temperature change the first time the curtain came up, the difference between the audience temperature and the stage temperature. I'll never forget it.
Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.
Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.
We do not talk enough about spirit in business, yet it is what moves employees, customers, and shareholders alike.
When a company gets bigger, when it begins to bring on employees, it naturally goes through this tendency of wanting to control, of wanting to build process - essentially to say not every one of our customers or employees has great judgment.
My father was an entrepreneur - a sign maker, and he had about 20 employees - and often he'd take me to business meetings, and I would listen to him talk with his workers and customers. We would also talk a lot about business over dinner.
If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your co-workers, your employees, and your partners. Success is not a number - it's not X dollars or Y customers - it's a measurement of VALUE.
What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.
Conducting your business in a socially responsible way is good business. It means that you can attract better employees and that customers will know what you stand for and like you for it
The NFL culture, the sports culture, has decided that they are more valuable than women. I've heard people laugh about keeping their pimp hand strong and keeping her in control so that she knows her place. But think about how evil that is for one man to think that he's actually more valuable than a woman, because as a human being your worth is immeasurable.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
We live in a world where there are a hell of a lot of new inputs that need to be factored in to your business. It used to be just about your employees and your customers. Now there are all the issues about global warming, about sustainability, about ethics and now about gender and the distribution of wealth.
You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.
You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.
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