A Quote by Stewart Butterfield
It's hard to overestimate how much the perception of the quality of the V.C. firm you're with matters - the signal it sends to other V.C.s, to potential employees, to customers, to the tech press. It's like where you went to college.
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The CEO announces that the purpose of the firm is to improve the lives of the customers and the lives of the firm's stakeholders and the quality of the planet. The company will give fair compensation to all the stakeholders and the CEO will not earn more than 20 times the median income of his employees. He will want his employees to rate him, just as he also has to rate them.
Listen to your body's wisdom, which expresses itself through signals of comfort and discomfort. When choosing a certain behavior, ask your body, "How do you feel about this?" If your body sends a signal of physical or emotional distress, watch out. If your body sends a signal of comfort and eagerness, proceed.
When leaders are willing to talk through their own decision-making process, making visible that values are an important consideration, this sends a powerful signal to employees.
I feel like people focus too much on what other people think of their lives and trying to appear like they have it all together rather than focusing on just being happy. You can't control the perception of others no matter how hard you try. Do things that promote personal growth and health. Genuine happiness is hard to miss.
I worked at Sir-Tech, and then when I got old enough to go to college, I went to college but continued to work at Sir-Tech to put myself through college.
As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.
One of the best ways to make growth personal is to give employees a share in their firm, a real incentive to go the extra mile, more of a 'John Lewis Economy' if you like...We know that firms where employees are engaged and own a stake do at least as well as other companies in the good times and have performed even better in recent bad times. Expanding and recruiting at a much faster rate and achieving better productivity...So, why do they make up just 2% of our business landscape?
You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.
People tend to think of breakthroughs in medicine as a new drug, a laser, or a high-tech surgical procedure. They often have a hard time believing that the simple choices that we make in our lifestyle. What we eat, how we respond to stress, whether or not we smoke cigarettes, how much exercise we get, and the quality of our relationships and support can be as powerful as drugs and surgery. And they often are.
The challenge when you think about product distribution is: how are you competing for potential customers or potential members time?
Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.
I would like to go back in time and remind myself that when you're working in music field, it's very easy to overestimate how much of yourself you have to give. It's obviously a competitive field, and it's hard work, and it matters if it's something that you care about, so you have to really pour yourself into it. But I wish I had been more aware of my limits when I was younger. I wish I had understood better that everyone is going to be looking out for their own interests, but the only person who is looking out for your best interests is you.
the body, seeking truth, sends a signal. But decoding it, interpreting its meaning, and knowing how to proceed from there is another matter entirely.
No one at Goldman Sachs gets paid out of his or her own P&L. It matters how your business is doing, but it matters more how the firm as a whole is doing.
I did a business in a box called College Pro Painters. They taught you how to paint houses, how to hire and fire, how to sell, how to deal with customers. You got a one-year franchise. It was the hardest year of my life in terms of hard work. I won manager of the year. It was very successful.
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
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