A Quote by Stewart Butterfield
We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.
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We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer needs and get to those pain points.
Wars results in immediate deaths and destruction, but the environmental consequences can last hundreds, often thousands of years. And it is not just war itself that undermines our life support system, but also the research and development, military exercises and general preparations for battle that are carried out on a daily basis in most parts of the world. The majority of this pre-war activity takes place without the benefit of civilian scrutiny and therefore we are unaware of some of what is being done to our environment in the name of 'security.
We have three kinds of guys on our team. We have guys that get it; they play good; they understand how to play winning football. We have some guys that are trying to get it, and they are working hard every day? We are supporting them, and we want the guys that have it to support them. Then we have some guys that don't get it and don't know that they don't get it. We are trying to replace them. We only have a couple left.
I'm also lonely. I'll admit it. I go to Twitter because I'm lonely. I get my coffee in the morning, and I live alone. I get on Twitter, and I sit and have my coffee. Sometimes I'll look at it for 30 minutes. I will waste a lot of time on Twitter. I do! But it's my guilty pleasure. And I'll look for some happy stories to retweet, and I'll say some uplifting things to people. I try not to get caught into - I used to get tangled up into some crazy stuff. But I try not to do that anymore.
Black History Month is dedicated to heroes that paved the way for Black people. It's a month that's very imperative because it gives those who lack the knowledge of our heroes a chance to gain insight. It's not just about the month, it's about the years that it took for us to get to this one month and it's beyond placing a value on how much Black History Month really means to me.
I do like our young talent here, but it needs to get better. And we need some better veterans if we can go out and get them. We all get discouraged by losing. I sit there every game and see the little things that happen and you feel like they cost you games. But the reality is that we are still some time away from being what I hope we can be. And that's going to take some good decision-making on our part.
At Warby Parker, we moved our focus to promotion only after we'd spent time creating our product, a user-friendly website, and an on-the-ball customer experience team.
To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers.
I think every single one of us can think back on the key individuals in our lives who really made a difference, and also maybe some of those who sent us astray. There are those are the teachers who are brave enough to buck the system, and obviously not in such a way that jeopardizes their jobs, but brave enough to say, "I know I have to accomplish that, but I want to know how I'm going to help this child get there differently. I want to know what makes this child tick, and I want to help him get there from a place of curiosity, rather than from a place where I impose my ideas on him."
If there is no solace in the fruits of our research, there is at least some consolation in the research itself. Men and women are not content to comfort themselves with tales of gods and giants, or to confine their thoughts to the daily affairs of life; they also build telescopes and satellites and accelerators and sit at their desks for endless hours working out the meaning of the data they gather.
Death and disaster are at our shoulders every second of our lives, trying to get at us. Missing, a lot of the time. A lot of miles on the motorway without a front wheel blow-out. A lot of viruses that slither through our bodies without snagging. A lot of pianos that fall a minute after we've passed. Or a month, it makes no difference. So unless we're going to get down on our knees and give thanks every time disaster misses, it makes no sense to moan when it strikes.
You need to have the same ideas to work as a team, to have a good team spirit. And you don't get there in a day or even a month. It takes some time to get there.
I know what time a customer checked in, what he ordered, did it get delivered on time, did he order for sling bags, and so on. And when the customer checks out, he can walk out like how you get out of cabs because if you have a wallet it's completely hassle-free.
New media is ... an amazing form of direct marketing in that you really get a sense of who your customer is, and you also get to know those people who may not be your customers yet but are aspirational and are hoping to be.
A lot of the philosophies of the businesses are just 'we're interested in getting customers now and if we're losing money with each customer now that's okay because we have this huge hoard of venture capital that we can subsidise the operation with and once we have the required number of tens of millions of customers and we drive our competitors out of business, then we can start to raise prices and become a proper business.'
The Violence Against Women Act protects the lives of tens of thousands of domestic violence victims. But the U.S. must also support gender equality around the world, and that means acknowledging that some nations we consider to be our friends are no friends to women.
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