A Quote by Susan Ward
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
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If you do some wonderful service and if you tell people what you did in a boastful way, it nullifies the credit of your service, may not be in the eternal platform, but in your conscious condition you will not be able to reap the benefits of that service.
Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
Every business is a service business. Does your service put a smile on the customer's face?
Business is cold and harsh. Business doesn't consider your personal needs or the ends of your family. Business doesn't allow you to keep to your job after you slaved at a place for 20+ years. Rather than increase your benefits, business cuts you out of the job situation so that you're job-hunting, off to find a far less prestigious position.
Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Encouragement to others is something everyone can give. Somebody needs what you have to give. It may not be your money; it may be your time. It may be your listening ear. It may be your arms to encourage. It may be your smile to uplift. Who knows?
If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.
If you are rushed for time, sow time and you will reap time. Go to church and spend a quiet hour in prayer. You will have more time than ever and your work will get done. Sow time with the poor. Sit and listen to them, give them your time lavishly. You will reap time a hundredfold.
I reap benefits outside of work, as well as hardships because of work. You deal with it. It's no different than your favorite actor or your favorite ballplayer. You pinch us, we still gotta go 'ouch.' Some people think your life is so vainglorious that you're unpinchable.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
If it is your assignment to write copy for a product or service that you really don’t have a feel for, then you have a great deal of studying to do to make sure you understand who your customer is and what motivates him or her.
Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.
The greatest gift that you could ever give to another is your own happiness, for when you are in a state of joy, happiness, or appreciation, you are fully connected to the stream of pure, positive Source Energy that is truly who you are. And when you are in that state of connection, anything or anyone that you are holding as your object of attention benefits from your attention.
You have to negotiate from positions of strength. And right now with Iran, we're not negotiating from a position of strength. The Europeans are negotiating from the position of "Please give up your nuclear weapons program, and by the way if you do we'll give you several boatloads of carrots." The Iranians are quite willing to keep on negotiating on that line for a long time.
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