A Quote by Tahl Raz

Customers are enormously punishing when companies don't meet their expectations. — © Tahl Raz
Customers are enormously punishing when companies don't meet their expectations.
There's strong data that, within companies, the No. 1 reason for ethical violations is the pressure to meet expectations, sometimes unrealistic expectations.
Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies don't celebrate and embrace customers' positive gestures.
We don't use the term 'big data' - not on our website, not with customers. Saying it sets up expectations, the wrong expectations.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Meet customers where they are; question how to make the tools customers use more valuable.
If you're flying everyone Business and First Class to meet customers, it's a pretty substantial expense, and none of that benefits customers.
You have to have honesty to the product. You have to meet consumer expectations. You give them value for their money and give them a product that they need. I don't see anything wrong with all these things. And I don't think it's a bad thing to meet consumers' expectations.
Most companies don't want their data co-mingled with other customers. Small companies will tolerate it.
Don't lower your expectations to meet your performance. Raise your level of performance to meet your expectations. Expect the best of yourself, and then do what is necessary to make it a reality.
Companies that hire employees..that are deeply passionate create companies that customers are really really passionate about, and those are the companies that have strong brands.
At a lot of companies founded on principles, the notion of making money is almost antithetical to the ethos of the place. From the very beginning, our business has existed to meet the needs and desires of multiple constituencies: customers, team members, vendors, shareholders, the community.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
It's not that you don't want to earn as much money as you can - it is your obligation, of course - but companies have obligations beyond that and they certainly have obligations beyond that at certain times, in the times in which they operate. And they also certainly ought to know that meeting and beating expectations is probably yesterday's game and it will be increasingly so, which would be by the way very healthy for companies. Running a company that meets and beats expectations, and that runs their company accordingly, are companies that I would question why anyone would invest in.
I am convinced that companies should put staff first, customers second and shareholders third - ultimately that's in the best interest of customers and shareholders.
What they [ ruling elite] understand is that matters of desire, subjectivities, identities matter. And they take the cultural apparatuses that they control enormously, enormously, in an enormously important way.
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
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