A Quote by Timothy Noah
Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.
Related Quotes
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
When you're in prison, there's no hiding. These women are not hiding behind towels and shower curtains. They go to the bathroom with no doors on the stalls. It would actually look weird, if these women were hiding.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Customer service should not be a department, customer service is everyone's job.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The true game of mixed martial arts is putting your wrestling in there, putting your striking in there, but also being deceiving - hiding behind your punches if you're wrestling and hiding behind your wrestling if you're punching. It's just a matter of blending it all together.
Having to call your customer service department is like falling off a six story building.
Well, in the first place, military service, they don't call it service for nothing. You are actually serving your country. And it is a worthy and valid vocation.
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