A Quote by Tom Ford
I don't do shows. I don't have reviews. I'm not putting the clothes on every celebrity so that by the time they reach the store the customers are sick of seeing them.
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I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
I've seen many shows ruined by bad reviews and good reviews, so I always tell my actors not to read the reviews until after the run is over.
Our job is to create great store experiences for customers and online and in every way we can service them.
I just go about my life. I'm a mom, I drive an SUV, I go to the grocery store every day. I'm definitely not a celebrity. I always say that I'm a celebrity-adjacent.
I get a sick joy out of bad reviews. I don't read good reviews.
I love seeing women looking great in my clothes. I don't care who they are. I don't quantify people by celebrity.
One day I went to the manager and I asked him whether his model was working and he said, "Well, haven't you seen how many customers we have in this store?" And yes indeed I had. I mean it was definitely attracting a lot of customers, even attracting tourist buses that would land up at this store and people would go through the store and marvel at all the options, even sometimes take photographs of the various aisles.
Here are some passing thoughts. Imagine looking up at the moon and seeing it burning. Imagine seeing the grocery store’s checkout girl grow horns. Imagine growing younger instead of older. Imagine feeling more powerful and more capable of falling in love with life every new day instead of being scared and sick and not knowing whether to stay under a sheet or venture forth into the cold.
What we're increasingly seeing is comics are becoming better known across the world. They're recording shows wherever they are, then putting them online for everyone. It has definitely changed in that way.
My goal is: I'm not trying to be snobby, but my clothes are not for everyone, not for every Hollywood celebrity. There is a designer for everyone, and a celebrity for every designer.
The retail industry has its own headache: it loses $16 billion a year to customers who buy clothes, wear them with the tags tucked in, and return these secondhand clothes for a full refund.
I believe that the concept of 'design' encompasses every aspect of customers's exposure to a brand, from the moment they hear about us to the first time they visit our store to the process of ordering and anticipating the arrival of their glasses.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
I grew up going to the store, seeing the products [of L'Oréal ], seeing the commercials and the ambassadors. I never in a million years thought I'd be associated with them.
That's what it is every time you walk into the room to write with someone new. It's like, oh god I have to take my clothes off 'my creative clothes' and let them see all of my flaws.
It might be one thing to think about putting on a dress, but when you're actually putting on a dress, it's a weird thing, because you're going, "Huh. I'm putting on a dress. Do I leave my underwear on? Do I get some other underwear? Is there something special I should wear?" All that dumb stuff. I'd never had any interest in putting on my mom's clothes, except to think, "Well, they are nice clothes..."
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