A Quote by Tom Peters

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

Tom Peters

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Customers Day Emotional End Human Irrational Own Perceive Perception Service Terms Totally Unique

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Tom Peters
American - Businessman
Born: November 7, 1942

The musician - if he be a good one - finds his own perception prompted by the poet's perception, and he translates the expression of that perception from the terms of poetry into the terms of music.

John Drinkwater

I think we need to reckon in a very serious way with the emotional content of news and the way that people perceive facts and their perception of their situation and to me I think the tabloid is like fundamentally an emotional form of journalism and that kind of emotional valence is what distinguishes it from the broad sheet.

Lydia Polgreen

Focus on how the end-user customers perceive the impact of your innovation - rather than on how you, the innovators, perceive it.

Thomas A. Edison

An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language.

Gillian Tans

As I started to research gorillas, I began to understand that they're all totally individual and idiosyncratic, and they have their own personalities.

Andy Serkis

The best form of customer service is self service. Constantly empower customers to get their own answers themselves.

Dan Pena

I have often thought of doing a story with someone either as a human being or as a robot who, by a series of stages, changes into the other end of the spectrum. By the story's end, he'd be either totally robotic or totally human, the opposite of what he once was. And possibly... bring him back again.

Roger Zelazny

What matters in literature in the end is surely the idiosyncratic, the individual, the flavor or the color of a particular human suffering.

Harold Bloom

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Lisa Gansky

Power is the thing that holds a band of perception together, and a band of perception is life for those who perceive in that band. If the band of perception were to go away, they would not exist.

Frederick Lenz

To perceive means to immobilize... we seize, in the act of perception, something which outruns perception itself.

Henri Bergson

They will come to learn in the end, at their own expense, that it is better to endure competition for rich customers than to be invested with monopoly over impoverished customers.

Frederic Bastiat

I think we start suffering as soon as we come out of the womb. I think that people tend to stereotype. When they think of suffering, they think of abuse - physical abuse, emotional abuse, poverty, that kind of thing. There's different levels of suffering. I don't think that it has to do with how much money you have - if you were raised in the ghetto or the Hamptons. For me it's more about perception: self-perception and how you perceive the world.

Lucinda Williams

Perception is, in essence, who we are. We are what we perceive. What we perceive defines who we are.

Frederick Lenz

Perception is a wave. You change as your perception of something changes because you define yourself as a reflection of whatever you happen to perceive.

Frederick Lenz

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Chris Gronkowski

A Quote by Tom Peters

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