A Quote by Tom Peters
Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Related Quotes
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
To put the world in order, we must first put the nation in order; to put the nation in order, we must first put the family in order; to put the family in order; we must first cultivate our personal life; we must first set our hearts right.
Customers first, employees second, and shareholders third.
It is important that we win back the trust of employees first, then customers.
Your number one customers are your people. Look after employees first and then customers last.
Whatever is in motion must be put in motion by another. If that by which it is put in motion be itself put in motion, then this also must needs be put in motion by another, and that by another again. But this cannot go on to infinity, because then there would be no first mover, and, consequently, no other mover; seeing that subsequent movers move only inasmuch as they are put in motion by the first mover; as the staff moves only because it is put in motion by the hand. Therefore it is necessary to arrive at a first mover, put in motion by no other; and this everyone understands to be God.
I don't play baseball first. I put Christ first in my life. I put my family behind Him and I put baseball down the line. I obviously want to succeed. I want to do well. I want to perform. But at the same time, I'm at peace that no matter what happens on this earth, the more important part is being a Christian, and being in the Kingdom of Heaven when it's all said and done.
You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.
You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.
Other countries around the world make employees and retirees first in the priority. For example, in Mexico, the bankruptcy laws say if a company wants to go bankrupt... obligations to employees and retirees will have a first priority. That has an effect on every negotiation that takes place with every company in Mexico.
Not long ago I heard a Navy chaplain refer to the sage advice of the Apostle to put first things first...If we are to heed the admonition to put first things first...one of the main essentials which lies at the very beginning of civilization is that of security.
With my employees, if something is wrong and we can figure it out, okay, otherwise goodbye. Your employees are part of your success, so you have to share that, but the guests and the atmosphere have to be happy first.
Customers will never love a company until its employees love it first.
In climbing, being first-rate is part of the whole enterprise. The important climbers want to be the first man up the mountain, the one who put up the first route. You're usually only remembered if you put up the first route on a very important climb. The route might even be named after you. That's a kind of glory.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
When I first starting making money, when I first made my first six-digits, I was - my big thing was I went to put super unleaded in my truck for the first time.
Related Authors
Bill Gates Quotes
American
Businessman
Charlie Munger Quotes
American
Businessman
Dieter F. Uchtdorf Quotes
German
Businessman
Elon Musk Quotes
South African
Businessman
Henry Ford Quotes
American
Businessman
Jim Rohn Quotes
American
Businessman
Joseph B. Wirthlin Quotes
American
Businessman
Mark Cuban Quotes
American
Businessman
Mark Zuckerberg Quotes
American
Businessman
Peter Drucker Quotes
American
Businessman
Richard Branson Quotes
British
Businessman
Russell Simmons Quotes
American
Businessman
Sam Altman Quotes
American
Businessman
Steve Jobs Quotes
American
Businessman
Walt Disney Quotes
American
Businessman
Warren Buffett Quotes
American
Businessman