A Quote by Tom Peters
I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.
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In every sport there comes a moment when a spell of bitter weeping seems like a fair recess from whatever tough work is going on. It's only the steeliest among us who can fight the urge to turn negative-who instead will make contact and redouble her efforts. Call it grace under pressure. Call it grit....call it excellence.
There's a level of service that we could provide when we're just at Harvard that we can't provide for all of the colleges, and there's a level of service that we can provide when we're a college network that we wouldn't be able to provide if we went to other types of things.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
The loss of quality that is so evident at every level of spectacular language, from the objects it glorifies to the behavior it regulates, stems from the basic nature of a production system that shuns reality. The commodity form reduces everything to quantitative equivalence. The quantitative is what it develops, and it can develop only within the quantitative.
Most, probably, of our decisions to do something positive, the full consequences of which will be drawn out over many days to come, can only be taken as the result of animal spirits-a spontaneous urge to action rather than inaction, and not as the outcome of a weighted average of quantitative benefits multiplied by quantitative probabilities.
As you love your own body, so regard everyone as equal to your own body. When the Supreme Experience supervenes, everyone's service is revealed as one's own service. Call it a bird, an insect, an animal or a man, call it by any name you please, one serves one's own Self in every one of them.
It's tough to be an actor and it's tough to portray a real person, and it's tough to play two people adding up to one person.
Tough times call for tough choices and pinching every penny.
When I go to auditions, I try to always make sure I go in prepared. I always think to myself, 'I'm here to provide them with a service. They need me, and if they decide to hire me for this service, I'm going to give them the best they've ever paid for and if they don't, they're dumb.' That's on them.
I definitely isolate, but I also always have people in front of me, and I have to be OK with that. I'm in a business where, on the set, you're around two hundred people every day, and if you're high on the call sheet, you sort of set the tone for the set. And you want people to feel appreciated, and you want to ask them how their kids are. You want to talk to people and invest in them and let them know that they're appreciated and heard. But then I do like to just kind of withdraw.
I would like to see every gay doctor come out, every gay lawyer, every gay architect come out, stand up and let that world know. That would do more to end prejudice overnight than anybody would imagine. I urge them to do that, urge them to come out. Only that way will we start to achieve our rights.
To be sure of hitting the target, shoot first, and call whatever you hit the target
Without your voice being heard in Washington, the decisions we make aren't as good. I would urge women to consider public service. And if you want to run, give me a call. I'll help.
The logic is that when you provide schools or any social service to people, they have no choice. They have to take what you give them, because they don't have the money to pay for schools themselves; that's why you provide schools in the first place.
I urge all Texans to answer the call to serve those in need. By volunteering their time, energy or resources to helping others, adults and youngsters follow Christ's message of love and service in thought and deed. Therefore I, George W. Bush, Governor of Texas, do hereby proclaim June 10, 2000, Jesus Day in Texas and urge the appropriate recognition whereof. In official recognition whereof, I hereby affix my signature this 17th day of March, 2000.
I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.
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