A Quote by Tom Peters

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Tom Peters

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Businesses Customers Discovered Employees Formula Guests Like Magic People Successful Successful Business Treat

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Tom Peters
American - Businessman
Born: November 7, 1942

Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.

Yvon Chouinard

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Herb Kelleher

Treat your employees like customers.

Herb Kelleher

You have to treat your employees like customers

Herb Kelleher

Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.

Stephen Covey

Most employees want to be involved in a successful business and most employees are happy for people running successful businesses to be paid a reasonable wage and a market rate for it, provided they understand the reason. What they hate most of all is pay for failure.

Stuart Rose

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

Tony Hsieh

The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses this is going to deliver the highest ROI.

Sandy Carter

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.

J. W. "Bill" Marriott, Jr.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Herb Kelleher

Always treat your employees exactly as you want them to treat your best customers.

Stephen Covey

When we talk about magic a lot of people think you use that to pick up girls. So therefore there's this slimy connotation associated with it, like, "Oh hey, pick a card - my number's on it!" So I think I've avoided ever having people think that's what's happening. I try to make magic the treat of the interaction or the treat of the flirt. I've never gone up and tried to do a trick to get a girl's number, only because I feel like that's what people expect and it feels slimy.

Justin Willman

Employees are the key to your success with customers. Treat them well!

Ron Kaufman

I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

Marc Benioff

The formula for achieving a successful relationship is simple: you should treat all disasters as if they were trivialities but never treat a triviality as if it were a disaster.

Quentin Crisp

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Aneel Bhusri

A Quote by Tom Peters

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