A Quote by Tony Hsieh
I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.
Quote Topics
Actually
Actually Living
Between
Blogs
Businesses
Choose
Company
Company Culture
Cultures
Customer
Customer Service
Customers
Drive
Employees
Everyone
Felt
Growth
Had
Happy
Information
Like
Living
Make
Making
Maximizing
Maybe
People
Possible
Profits
Quickly
Service
Special
Special Time
Strong
Think
Through
Time
Travels
Twitter
Whether
Years
Years Ago
Quote Author
Related Quotes
Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.
I try to make myself happy ... because I know that if I'm not happy, my colleagues are not happy, and my shareholders are not happy, and my customers are not happy.
I try to make myself happy, no, because I know that if I'm not happy, my colleagues are not happy and my shareholders are not happy and my customers are not happy.
I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
When you realise that money doesn't actually make you happy, it's a quick fix to have things you've always wanted, but then when you have it, you realise that's not what actually makes you happy. It's more about having a great marriage and happy children; that's what life's all about.
Happy is the small business that can hire additional employees besides the proprietor; rare is the indie-film enterprise that can be happy in this way. The norm is an unpaid principal with no employees between productions.
We are happy when we have family, we are happy when we have friends and almost all the other things we think make us happy are actually just ways of getting more family and friends.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
I take so much pleasure at seeing customers who are happy: happy with what they eat, but happy with their friends and sharing a great moment together, and I think that is more important in life than the endless pursuit of perfection.
It's good to be happy and tell us how cool your life is and how awesome you are on social media. It inspires other people to be happy, too. But a lot of times, people are trying to be happy in the wrong ways - with money or with different things that are not true happiness. It's leading people down a rabbit hole that actually doesn't exist. So people think like, "Yo, once I get this money and these cars and stuff, I'ma be so happy." But that's not true. And I feel like that's why it's very important to educate people on different things while you are actually on social media.
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.
The intention is to make people laugh, to make people happy. It's unselfish, it's in the service of others, and as a comedian you are making yourself vulnerable in order to make others happy. And it has a transformative power.
A lot of people, they think, 'Oh, I'm only going to be happy when I find a special person who is going to make me happy.' No. In life, you have to be happy with yourself first, number one.
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