A Quote by Tony Hsieh
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
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At some point, we have each said through our tears, “I’m suffering for a love that’s not worth it.” We suffer because we feel we are giving more than we receive. We suffer because our love is going unrecognized. We suffer because we are unable to impose our own rules. But ultimately there is no good reason for our suffering, for in every love lies the seed of our growth.
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you can do something. You can, even for one person Don't turn away; help. Because those who suffer, often suffer not because of the person or the group that inflicts the suffering; they seem to suffer because nobody cares.
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We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
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We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.
Many businesses find their culture organized around a dangerous fault line known as 'us and them,' with executives on one side and employees on the other. The divide is both real and expensive.
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