A Quote by Tony Hsieh
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Zappos is a customer service company that just happens to sell shoes.
I have close to 300 pairs of shoes. I'm fortunate enough to be in a position to get any shoes I want. So I have a pretty nice collection. It's pretty valuable. It's funny when sometimes I buy a pair of shoes and I look on eBay and it's already selling for $500. I just wanted to buy those shoes to wear them!
I like shoes. Always liked shoes. Wanted to be a shoe designer or somebody who made shoes, something in shoes.
Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
Well, I'm obsessed with shoes - small shoes, weirdly shaped shoes, hotdogs in shoes, things sliding in and out of shoes.
I think there was, like, a childhood moment where I had to pick shoes, either non-marking or marking shoes. The marking shoes were Spider-Man shoes. I'm like, 'Well, I want the Spider-Man shoes.' But I also didn't want to mark the court; I want to be able to play. I chose the generic, non-marking shoes.
[On husband Phil Donahue:] The man does not know the meaning of the word tidy. He asked me one day, 'Where are my shoes?' So I asked him, 'Where are my shoes?' I don't know what it is about men. They think that women have radar attached to our uteruses.
Who is Tom? There is no Tom. If we sell a pair of shoes today, we give away a pair of shoes tomorrow. Originally we thought of "Tomorrow's Shoes," but I could only fit "TOMS" on the label. I had no idea everybody would want to meet him. There is no Tom; it's an idea for a better tomorrow.
When I spend money on myself, it's almost always on shoes and clothes. I'm addicted to shoes. I always have been, since I was a kid. When I was young, I could never get the shoes I really wanted.
Men over 60 often think that if they wear athletic shoes - soft-soled referee shoes or hiking shoes or actual running shoes - then they will look more youthful. The contrary is true.
I've never worked in a retail store, but I did sell shoes at Gimme Shoes in San Francisco, a job I was fired from.
Whenever I went to a wedding or a party, girls kept complaining about their shoes. I love to dance, and I wanted them to have shoes they could keep on all night.
One of the good things about losing your feet is I can wear all the pointy shoes I want, and it doesn't hurt anymore. I can wear shoes just for fashion now.
I really had no great love for shoes. I was a working First Lady; I was always in canvas shoes. I did nurture the shoes industry of the Philippines, and so every time there was a shoe fair, I would receive a pair of shoes as a token of gratitude.
Our pointe shoes are our instruments. If something's wrong with my feet, all my mind goes there. I usually have six pairs ready. Soft shoes for one act, stiffer shoes for another, stronger shoes for a variation with a lot of turns.
On the first day of middle school I wore high-heeled shoes that you weren't allowed to wear. I remember being so embarrassed because in every class I went to they kept pointing out that I couldn't wear these shoes. I wanted to call my mom and have her bring me new shoes!
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