A Quote by W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
Related Quotes
Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.
He that buys land buys many stones,
He that buys flesh buys many bones,
He that buys eggs buys many shells,
But he that buys good ale buys nothing else.
I'm one of those pathetic actors who will say yes to every play reading just because I do miss the stage so much. What I really miss about the theater is that in the end, it's yours to give. In television and film, it's yours to do and someone else's to take and someone else's to give. As much as I love television - the biggest luxury of all is to know that you have a job to go to - I do miss that connection and having that power over my own performance on stage.
It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.
Demonstrate to your customer the difference between price and cost. The price is what it takes to purchase the item. The cost is the amount the customer eventually pays. They are not the same.
The human animal is a beast that eventually has to die. If he's got money, he buys and he buys and he buys. The reason he buys everything he can is because of some crazy hope that one of the things he buys will be life everlasting.
The successful producer of an article sells it for more than it cost him to make, and that's his profit. But the customer buys it only because it is worth more to him than he pays for it, and that's his profit. No one can long make a profit producing anything unless the customer makes a profit using it.
My album to me is something, but anyone who buys it, it's whatever it is to them. I don't like telling people what specifics are of the record, because that could ruin it as an experience for someone else.
It's actually very important to put a little foundation up into your hairline, or else it looks like your face is not yours - like someone just Photoshopped it on!
Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Your reality is yours. Stop wasting time looking at someone else's reality while doing nothing about yours.
What is taught in schools generally in the West Indies is that if something is your thing, it's better than anybody else's because it's yours. It's extremely provincial and also damaging. You prevent people from learning things. The biggest absurdity would be, 'Don't read Shakespeare because he was white.'
Day care poses no risk for children, provided that it is high quality.... Poor quality day care is risky for children everywhere.... The cost of poor quality day care is measured in children's lives. High quality day care costs only money.
The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.
What you see is from outside yourself, and may come, or not, but is beyond your control. But your fear is yours, and yours alone, like your voice, or your fingers, or your memory, and therefore yours to control. If you feel powerless over your fear, you have not yet admitted that it is yours, to do with as you will.
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