A Quote by W. Edwards Deming

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Five percent of the people think; ten percent of the people think they think; and the other eighty-five percent would rather die than think.
The quest for a war-free world has a basic purpose: survival. But if in the process we learn how to achieve it by love rather than by fear, by kindness rather than by compulsion; if in the process we learn to combine the essential with the enjoyable, the expedient with the benevolent, the practical with the beautiful, this will be an extra incentive to embark on this great task.
But I'd rather help than watch. I'd rather have a heart than a mind. I'd rather expose too much than too little. I'd rather say hello to strangers than be afraid of them. I would rather know all this about myself than have more money than I need. I'd rather have something to love than a way to impress you.
The United Nations must focus on delivery rather than process and on people rather than bureaucracy.
To some physicists chaos is a science of process rather than state, of becoming rather than being.
Be persecuted, rather than be a persecutor. Be crucified, rather than be a crucifier. Be treated unjustly, rather than treat anyone unjustly. Be oppressed, rather than be an oppressor. Be gentle rather than zealous. Lay hold of goodness, rather than justice.
A human group transforms itself into a crowd when it suddenly responds to a suggestion rather than to reasoning, to an image rather than to an idea, to an affirmation rather than to proof, to the repetition of a phrase rather than to arguments, to prestige rather than to competence.
Systems thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing ‘patterns of change’ rather than static ‘snapshots.’
Invest in the "process" rather than the product. Process living neutralizes the depleting and impoverishing effects of chronically living in anticipation. Even when impossible goals occasionally are reached, satisfactions derived from them are invariably disappointing unless the process has given ample satisfaction along the way.
Spend eighty percent of your time focusing on the opportunities of tomorrow rather than the problems of yesterday.
Concentrate on what will produce results rather than on the results, the process rather than the prize.
My brain . . . it cannot process failure. It will not process failure. Because if I sit there and have to face myself and tell myself, 'You're a failure' . . . I think that's almost worse than death.
There does not seem to be that collegiality I referred to, there seems to be much more of a them versus us attitude, rather than we all have a role to play in this process so let's get on with it.
There is no substitute under the heavens for productive labor. It is the process by which dreams become realities. It is the process by which idle visions become dynamic achievements. Most of us are inherently lazy. We would rather play than work. We would rather loaf than work...But it is work that spells the difference in the life of a man or woman. It is stretching our minds and utilizing the skills of our hands that lift us from mediocrity.
Although engineers want always to make everything better, they cannot make anything perfect. This basic characteristic flaw of the products of the profession's practitioners is what drives change and makes achievement a process rather than simply a goal.
I left college two months ago because it rewards conformity rather than independence, competition rather than collaboration, regurgitation rather than learning and theory rather than application. Our creativity, innovation and curiosity are schooled out of us.
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