A Quote by W. Edwards Deming

The job can't be finished only improved to please the customer. — © W. Edwards Deming
The job can't be finished only improved to please the customer.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
There's a stage where you're desperate to get a job, and you're waving your hands in a sea of nothingness, going, 'Please, please, please! I'm over here - give me a job!'
To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."
Yeah, I want a job in Barack's Cabinet. How about a job, Mr. Obama? Please? Please?
At Dell, we believe the customer is in control, and our job is to take all the technology that's out there and apply it in a useful way to meet the customer's needs.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.
If I'm doing a job, I'll give it 100%, and that job gets my absolute focus, and everything else goes to the side. Then, that job is finished, I'll concentrate on the next job.
When I was first writing, my little prayers were, 'Please, please, please. Let something be published someday.' Then it went to, 'Please, please, please. Let somebody read this.'
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Customer service should not be a department, customer service is everyone's job.
Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper.
What's wrong with this world is, it's not finished yet. It is not completed to that point where man can put his final signature to the job and say, "It is finished. We made it, and it works.
A true entrepreneurial enterprise begins with a big idea - a unique way to solve a customer's problem. Your customer, after all, is the only justification for creating a company in the first place. Without a big, transformational idea, you can't produce a great result for your customer.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
My understanding of the game has improved. The technical side has improved. All round I have improved in leaps and bounds at United. I learn something every day in training here and I am just loving it.
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