A Quote by W. Edwards Deming

The main difference between service and manufacturing is the service department doesn't know that they have a product.

W. Edwards Deming

Quote Topics

Between Department Difference Know Main Manufacturing Product Service

Quote Author

W. Edwards Deming
American - Scientist
October 14, 1900 - December 20, 1993

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

W. Edwards Deming

If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.

Donald A. Norman

Just to be honest, like I always am, I tip on my service. I think it's a difference between good service and bad service, and just having a bad day.

LeSean McCoy

Fastidious attention to detail makes the difference between an OK service and first class service.

Ben Elliot

While service in the Department of Justice is itself one of the highest forms of public service, the Department further strides to increase access to justice for all and to strengthen our communities.

Janet Reno

There is a difference between going to a service "for the worship" and going to a service "to worship the Lord." The distinction appears to be a minor one, but it may imply the difference between the worship of God and the worship of music!

Sinclair B. Ferguson

No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service - from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That's systems thinking.

Donald A. Norman

We don`t have a manufacturing base. We don`t have a middle-class jobs growing at all. All we have is a few rich people and a service industry to service them.

Chris Hayes

If you are ready to put a product or service on the market, look at that product or service and see how you can test it inexpensively. Keep in mind, you'll only need one; you don't need 1,000 to get the answer.

E. Joseph Cossman

For food service industry and retail, I'm for the minimum wage being increased to at least $12. Not for manufacturing. Software and robotics are going to revolutionize manufacturing in the next 10 years. In the meantime, we have to compete with overseas manufacturing.

Mark Cuban

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

W. Edwards Deming

The key to growing a business is that you need to be meeting some segment of the consumer's needs. If you've got a small business and a product or service that is not popular, you simply have to change your product or service to be more popular.

Ben Cohen

What characteristics are most important in creative workers? One quality you need is inventiveness. You need to be able to take whatever product or service you are providing and figure out ways of making it better, faster, cheaper. The other quality is empathy and insight into what people might want, even though they don't even know their wants, probably because there's no product or service to test their wants.

Robert Reich

Four things have almost invariably followed the imposition of controls to keep prices below the level they would reach under supply and demand in a free market: (1) increased use of the product or service whose price is controlled, (2) Reduced supply of the same product or service, (3) quality deterioration, (4) black markets.

Thomas Sowell

First of all, we have infrastructure as a service, which Amazon has; we have platform as a service, which Microsoft has; we have software as a service; we have applications. Nobody has everything except us. We also have data as a service.