A Quote by W. Edwards Deming

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. — © W. Edwards Deming
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
Features have a specification cost, a design cost, and a development cost. There is a testing cost and a reliability cost. ... Features have a documentation cost. Every feature adds pages to the manual increasing training costs.
Demonstrate to your customer the difference between price and cost. The price is what it takes to purchase the item. The cost is the amount the customer eventually pays. They are not the same.
On the Internet, there are an unlimited number of competitors. Anybody with a Flip camera is your competition. What makes it even worse is that YouTube is willing to subsidize the cost of your bandwidth. So anybody can create and distribute for free basically, but the real cost is marketing. And that's always the big cost - how do you stand out and what's the cost of standing out? And there's no limit to that cost.
Civilization comes at a cost of manliness. It comes at a cost of wildness, of risk, of strife. It comes at a cost of strength, of courage, of mastery. It comes at a cost of honor. Increased civilization exacts a toll of virility, forcing manliness into further redoubts of vicariousness and abstraction.
The problem with Wal-Mart is that it's a business model premised on offering the customer low prices at any cost - any cost to society, any cost to workers. They've got a lot of competition and have influenced people to follow their model through simply providing a model that is so successful at making profits.
You do know it cost money to put a t-shirt on your back? You do know it cost money have a house? You do know it cost money to eat? Get money, don't let these people fool you.
We will literally send a van and a photographer to the home of anybody that can say they can't get a picture made and a photo ID and we will do it... at the state's cost and the taxpayer cost and not at the individual cost.
How I wish we could all see the cost of our choices as clearly as a price tag on items in a store. If I know how much something is going to cost me, I make much wiser choices. But we have an enemy who schemes against us to keep the cost of dumb decisions concealed until it's too late.
The cost of war impacts all of us - both in the human cost and the cost that's being felt frankly in places like Flint, Michigan, where families and children are devastated and destroyed by completely failed infrastructure because of lack of investment.
Obamacare has got everyone on edge. I mean, small business - men and women or big business are sitting out there saying we have no idea what this is going to cost, but we know it's going to cost us and cost us a lot.
The companies that provide debt, what do you think their goal is? Is their goal for you to fully understand the cost of your debt? No. So they're basically creating these approaches to make you feel like it is incredibly cheap or just to think about the cost per day rather the cost per year or cost for a lifetime. So debt is very simple mistake.
It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.
And having thoughtlessly polluted our streams and rivers, we have seen in recent years a rapidly growing market for bottled drinking water. I am sure that some will say that a rapidly growing market for water is "good for the economy," and most of us are still affluent enough to pay the cost. Nevertheless, it is a considerable cost that we are now paying for drinkable water, which we once had in plentiful supply at little cost or none at all. And the increasing of the cost suggests that the time may come when the cost will be unaffordable.
When theres no other dude in the car, the cost of taking an Uber anywhere becomes cheaper than owning a vehicle. So the magic there is, you basically bring the cost below the cost of ownership for everybody, and then car ownership goes away.
The marginal cost of doing something 'just this once' always seems to be negligible, but the full cost will typically be much higher. Yet unconsciously, we will naturally employ the marginal-cost doctrine in our personal lives.
It may have been a comedy, or it may have been a tragedy. It cost one man his reason, it cost me a blood-letting, and it cost yet another man the penalties of the law. Yet there was certainly an element of comedy. Well, you shall judge for yourselves.
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