A Quote by William J. Clinton
The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.
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America's economic strength depends on industry's ability to improve productivity and quality and to remain on the cutting edge of technology, and that's why the Malcolm Baldrige National Quality Award is so important.
We are seeing some challenges and some changes in American business, American enterprise, but the Malcolm Baldrige National Quality Award is a reminder of things that must never change: the passion for excellence, the drive to innovate, the hard work that goes with any successful enterprise.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
Man is still by instinct a predatory animal given to devilish aggression. The discoveries of science have immensely increased productivity of material things. They have increased the standards of living and comfort. They have eliminated infinite drudgery. They have increased leisure. But that gives more time for devilment. The work of science has eliminated much disease and suffering. It has increased the length of life. That, together with increase in productivity, has resulted in vastly increased populations. Also it increased the number of people engaged in devilment.
As a consequence, progress has come to mean simply more power, more profit, more productivity, more paper prosperity, all of which are convertible into standards concerned only with size or magnitude rather than quality or excellence.
Gandhi said 'One cannot do right in one area of life whilst he is occupied in doing wrong in another; Life is one indivisible whole.' This point of wisdom is profound. A commitment to excellence is not just reserved for a few select areas of your life - it must be reflected in everything you do. Your diet must reflect your commitment to excellence. Your physique must reflect your commitment to excellence. Your personal habits must reflect your commitment to excellence and your thoughts must reflect a commitment to excellence.
Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.
Productivity depends on many factors, including our workforce's knowledge and skills and the quantity and quality of the capital, technology, and infrastructure that they have to work with.
The National Award is a matter of pride for me, and it has also increased my responsibilities towards the country.
Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information
The quality of a man's life is in direct proportion to his commitment to excellence.
I believe in an America in which the fruits of productivity and prosperity are shared by all, by workers as well as owners, by those at the bottom as well as those at the top; an America in which the sacrifices required by national security are shared by all, by profiteers in the back offices as well as volunteers on the front lines.
You need a commitment which is long term and a commitment to leadership, because that's the only way you build excellence.
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
Increased demands on the members of the Iowa National Guard often means increased time away from home and increased responsibility for those left behind.
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