A Quote by Do Won Chang
Because I didn't have much money, I bought a small shop that fit my budget. The previous six owners had closed their business in three years. The store had no people traffic and, because of that, I was able to focus on figuring out how to provide a better service to each and every one of the customers that did come through.
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Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
I've always loved independent music stores because the staff is usually there because of a genuine love and appreciation for music. They're more in-tune with the customers and I'm willing to pay the extra dollar or two for the service they provide. Some of my greatest music discoveries have come from picking up an album at an indy store and the cat behind the register saying "You like this man? Have you heard of so-and-so?" I prefer to shop where people understand me and the music- the music i like.
Cats are ideal for politicians. I had two when I arrived at Westminster, Sooty and Sweep, who had come with a flat I had bought six years earlier in Fulham from someone who was about to go abroad. There was a better offer ahead of me but she took mine because I would take the cats.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
As you probably know, half of the people who work in this country work for small businesses. And it's more than that, because two out of every three net new jobs come from small business. So we mean it when we talk about small business being the engine for the economy.
Leaving my first agent was both my best business decision and my worst business decision. It depends on how I want to look at my career because of opportunities that may have come had I stayed with him and because of the opportunities that did come because I had to fight harder for roles.
Working in a store and being a shop assistant, if you don't know what to do and you like fashion, I think it's a great way of getting into the business because you do windows, cleaning, and everything. That was my school for two years, working in a shop, and that's how I met people in magazines and designers.
My dad had always bought and sold gold and other stuff. In '81, he went broke because of real estate, so he moved us to Vegas and opened a small second-hand store. We always wanted a pawn license because there's a lot more money in that.
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
It's not like I was trying to be sexy but I had to get fit because I had to be able to do stunts. Also I wanted that, if Bond took his clothes off, he looked like a man who did what he did, which was kill people for a living. I thought the only way to do that was to work out and get fit and buff and get physically into shape.
What naturally stops you making the film is there is no more money in the budget. That's really what it is. If you had an unlimited budget, if you were a billionaire and you financed your own movies, then you can either date, because you can sit in an editing room for six years, like Howard Hughes, and never finish anything.
Yeah, we shot ourselves in the foot right out of the gate. The guy who ran it at first misled pretty much everybody about how much capital we had. He said we had enough to go three years without making money, and we had enough to go three weeks.
I celebrated success in the art world, which was quite sudden, and I suddenly had $1,000 a month, when formerly I had nothing, basically. So what we did with this money: we had a baby, we bought a car, and we celebrated by going to Rome, because it would be warmer and better looking.
I have seen what is to come in this world and I understand how I fit in. I fit in protecting the animals because many more are to die before we all stand up. I see who I have become because I had to die to be able to let go of consciousness.
Starting my own business was kind of a wakeup call in a number of different ways. I had to meet a payroll every week, and we had to satisfy customers, and we had competitors that we had to compete with in order to have those customers come into our stores, and we had to compete with other employers for our employees.
Many people I know - writers, poets - they have all been sentenced not once but sometimes three times after they come out. They serve five or six years, come out another time, and then nine years. Come out again, 12 years. Only because they have a different opinion. They are innocent people, they have beautiful minds, beautiful hearts.
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