A Quote by Joseph M. Juran

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. — © Joseph M. Juran
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
I think the most important key to quality communication and interaction is developing an interest in the person you`re talking with. Most women know the secret to a quality conversation is to ask quality questions and have a sincere interest in hearing the answers. In fact, the best communicators very often say the least. It`s not the extrovert who dominates the conversation that a client feels most connected with, but rather the individual who shows a real and sincere interest in knowing about the life of the person they`re talking with.
I believe in the difference that a man or woman can make at the top of an organisation. Once you have a really good guy in place at the top, the next most important thing is continuity of management as opposed to a revolving door.
For the players, these top, top, top games or these top, top, top events - like a World Cup or a European Championship - are not common but, of course, something special.
I would be really excellent in a horror film because I have a great scream. I'd be really good in a comedy too. I'm top, top, top quality.
Managing innovation will increasingly become a challenge to management, and especially to top management, and a touchstone of its competence.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
The goal for the top American isn't the top twenty - it's top ten, top five, number one in the world.
The real killers in the business world aren't the ones who aim for the top, it's the ones who aim for two notches below the top.
For me, the Premier League is full of quality, and the clubs competing at the top are the same who compete at the top of Europe every year.
If you know what you're doing, you can make a meal happen with any kitchen knife. But using a top-quality knife versus a low-quality one is the difference between driving a Jaguar and a VW Jetta across the country. They'll both get you there. But the Jaguar will give you a much smoother ride.
Creating a top team and being in a position to win the Tour de France will give me a nice feeling. But I know it is not easy to create a top team from zero. You need good riders, good staff, a lot of preparation and, most important, a lot of sponsors.
Every top team has got at least one top keeper. You need people to move, managers to change. You need something to happen for something to happen. You can't just charge in somewhere.
For the three decades after WWII, incomes grew at about 3 percent a year for people up and down the income ladder, but since then most income growth has occurred among the top quintile. And among that group, most of the income growth has occurred among the top 5 percent. The pattern repeats itself all the way up. Most of the growth among the top 5 percent has been among the top 1 percent, and most of the growth among that group has been among the top one-tenth of one percent.
Change from the top down happens at the will and whim of those below.
I want to be top scorer in the Premier League, top scorer at the World Cup and, within five years, I want to be among the best strikers in the world. Trust me, it will happen. I look around at other players, I see my own ability and I can't see anything that tells me it won't happen, I'm sure people will think 'What is he talking about?' But as I have done before, and as I will do again, I will sit at the other end and laugh at those people when it is all done.
One cannot expect to coast along and rise automatically to the top, no matter what friends you may have in the company. There may have been a time when, in large corporations, a person could rise simply because he had a stock interest or because he had friends in top management. That's not true today. Success in business requires training and discipline and hard work. But if you're not frightened by these things, the opportunities are just as great today as they ever were.
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