A Quote by John L. Flannery
When a customer is really not happy, it's a very unpleasant experience.
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It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
It feels amazing - really, really great! It was so nice to be out there and be cherished by all the people. It has been a great event, the best you can experience as an athlete. We are very happy with how everything has worked out in the competition. Everything was very good and we're really happy we accomplished our goal.
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
...I am happy to welcome you to a town peopled in morons exclusively. Furthermore, I hope that your transformation to moron is not an unpleasant experience.
The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.
At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
A lot of people from my generation can't write songs anymore, or it's really hard and it's an unpleasant experience. I don't feel that way at all.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
When anyone apologizes to us he has to do it very expertly: otherwise we might easily come to see ourselves as the guilty party and experience unpleasant feelings.
I think a lot of people are very good, but I don't think anybody could do my rhythm. I was thinking, "If you want my rhythm" - and when I was writing, I was writing them for myself - "why am I watching another actor doing what I should be doing?" It was just a really unpleasant experience.
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