A Quote by John Jantsch

When it comes to lead referral generation, the customer experience is it.

John Jantsch

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Customer Customer Experience Experience Generation Lead

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John Jantsch
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Born: April 2, 1960

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

Fabrizio Moreira

It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.

Phil Pringle

Every generation proclaims that each must lead his own life, but seldom grants the subsequent generation the right to lead theirs.

Faith Baldwin

We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.

Karen Katz

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

Colleen Jones

At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.

Kayla Tausche

I really respect the new generation, people who are maybe 12 or 13. I think it's really important to understand the future customer - their tastes and their dreams. What my generation is dreaming of is different from what my parents dreamt.

Olivier Rousteing

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Fred Wilson

It's easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer... and jump to Z.

John T. Chambers

People influence people. Nothing influences people more than a recommendation from a trusted friend. A trusted referral influences people more than the best broadcast message. A trusted referral is the Holy Grail of advertising.

Mark Zuckerberg

In my experience, most small businesses are worried about the client fulfillment - 'getting the Job done' - and lead generation far more than they are in how the sales process flows.

Michael Gerber

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

Albert Houtum-Schindler

The only function that one experience can perform is to lead into another experience; and the only fulfillment we can speak of isthe reaching of a certain experienced end. When one experience leads to (or can lead to) the same end as another, they agree in function.

William James

This devaluing of listening is handed down from generation to generation. There are many children who don't have the experience of being listened to by their parents.

Julian Treasure

It is not difficult to understand why the great God of heaven has reserved these special spirits for the final work of the kingdom prior to his millennial reign.... This generation will face trials and troubles that will exceed those of their pioneer forebears. Our generation has had periods of some respite from the foe. The future generation will have little or none....This is a chosen generation.... I believe today's [Church youth] will lead the youth of the world through the most trying time in history.

Vaughn J Featherstone

A Quote by John Jantsch

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