A Quote by Louis O. Kelso
What have the masses been clamoring for? Jobs and welfare, and they got 'em. They've also got unions and managements like two armies converting the whole economy into a battleground with the customers as victims, except that the victims are also in the army. They think in battle terms by day and like customers at night.
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We’ve got customers. We’ve got suppliers. We’ve got employees. We’ve got unions. We’ve got communities. We’ve got all of these things that go into making up whether a business succeeds or fails.
My entrepreneurial spirit happened all day long because I got to think of things that kids would interact with. I was in front of my customers for 6-8 hours a day. I got to see what they like, what they don't like, what they connected with, and most importantly, did they learn something from this?
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
Marketing is your battle plan for the sales team - it's about defining the landscape. Marketing is doing cohort analysis and understanding exactly what possible customers are out there. It's understanding not only which customers will respond to what messages, but also how customers will become clients if you include certain product features.
As everyone knows, tips constitute the bulk of a waiter's or waitress's income. But they are also optional, at least in theory. Does it really seem like a good idea to make someone's salary so susceptible to customers' whims on a given day - or whether any customers happen to show up at all?
I have no fans. You know what I got? Customers. And customers are your friends.
The true ethical test is not only the readiness to save the victims, but also - even more, perhaps - the ruthless dedication to annihilating those who made them victims.
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
It's very hard to establish an economy of trustworthiness. The key is continuing to innovate and to keep your customers through innovation, because the customers can leave. But once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you.
It does if you put yourself out there being a pirate. It's like if you have an army and your army sit around and not doing anything and living the lives of decadence and they're faced with a battle, and you slide. Do they deserve the right to call themselves an army? Do these pirates who are basically languishing deserve the right to call themselves pirates? They're victims of their own success.
Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
People in the West tend to identify with western victims. So even when they think about the Holocaust, they really think about the German or French victims; they're not thinking about the Polish, Hungarian, or Soviet victims.
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
Entrepreneurs need to be reminded that it's not the job of their customers to know what they don't. In other words, your customers have a tough enough time doing their jobs. They don't spend time trying to reinvent their industries or how their jobs are performed.
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