A Quote by Mike Barnicle
I don't think we treat people very well in the media, both as customers - and I call them customers - of newspapers and magazines, or TV news, and we don't understand that the greatest story that we could tell, each and every day, is the story of the people around us.
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If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
If you tell your story well, it can help attract customers; it can help people understand your business better, and you are more approachable as a business and a company.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
It's hard to tell if anyone's interested in reading a serialized story. But it's interesting to put in a cliffhanger each week. That was popular in old comic strips. They'd write a weekend story different from the daily strip. So people follow one story day to day, and a separate story on weekends. If you read them, you think "I'll read two more." Then you're like "I gotta find out!" And you read 500 more.
If you gauge how you're doing on whether somebody is responding vocally or not, you're up a creek. You can't do that; you kind of have to be inside of your work and play the scene. And tell the story every day. Tell the story. Tell the story. Regardless of how people are responding, I'm going to tell the story.
We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice. If we don't do this, then we won't grow in the next decade.
I think that people have to have a story. When you tell a story, most people are not good storytellers because they think it's about them. You have to make your story, whatever story it is you're telling, their story. So you have to get good at telling a story so they can identify themselves in your story.
I own no TV stations, or Radio Stations or Newspapers. But I feel that people need to be educated as to what is going on, and to understand the connection between the news media and the instruments of repression in Amerika. All I have is my voice, my spirit and the will to tell the truth. But I sincerely ask, those of you in the Black media, those of you in the progressive media, those of you who believe in true freedom, to publish this statement and to let people know what is happening. We have no voice, so you must be the voice of the voiceless.
The problem in our country isn't with books being banned, but with people no longer reading. Look at the magazines, the newspapers around us - it's all junk, all trash, tidbits of news. The average TV ad has 120 images a minute. Everything just falls off your mind. You don't have to burn books to destroy a culture. Just get people to stop reading them.
I've always found it funny when people call 'Romeo and Juliet' 'the greatest love story ever told' because - man - it does not work out well for those kids, you know? I'd like to think the greatest love story ever told would at least let them be together for more than a few hours.
I regret that there aren't more short stories in other magazines. But in a certain way, I think the disappearance of the short-story template from everyone's head can be freeing. Partly because there's no mass market for stories, the form is up for grabs. It can be many, many things. So the anthology is very much intended for students, but I think we're all in the position of writing students now. Very few people are going around with a day-to-day engagement with the short story.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
![J. W. "Bill" Marriott, Jr.](/assets/images/photos/avatars/j-w-"bill"-marriott-jr.webp)
I'm giving away my family's story. Who owns the family's story? I don't. But you could turn it around and ask, 'Who is to deny me to write my family's story?' I have hurt people, but I don't think in a dangerous way. But you can't tell.
We have to broaden our appeal to more customers than simply high-end customers. We have to understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.
The media are very dishonest. In fact, in covering my comments, the dishonest media did not explain that I called the fake news the enemy of the people - the fake news. They dropped off the word "fake." And all of the sudden, the story became, the media is the enemy. They take the word "fake" out, and now I'm saying, oh, no, this is no good. But that's the way they are. So I'm not against the media. I'm not against the press. I don't mind bad stories if I deserve them. And I tell you, I love good stories, but we won't - I don't get too many of them.
I fell into TV quite by accident but once I was in a newsroom for the very first time, I was hooked because I loved the adrenaline. There was a breaking story that day and people were running around to get the news on the air. I thought, Jesus, how do you get to do this? So, that's how it started. The bulk of my career was in TV.
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