A Quote by Michael O'Leary

Are we going to say sorry for our lack of customer service? Absolutely not.

Michael O'Leary

Quote Topics

Absolutely Absolutely Not Customer Customer Service Going Lack Our Say Service Sorry

Quote Author

Michael O'Leary
Irish - Businessman
Born: March 20, 1961

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Tony Hsieh

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

You say: 'Oh, please forgive' You say: 'Oh, live and let live.' But sorry doesn't help us. Sorry will not save us. Sorry is just a word you find so easy to say (so you say it anyway). Sorry doesn't help us. Sorry won't protect us. Sorry won't undo all the good gone wrong.

Steven Morrissey

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Bob Hayes

The best time to do great customer service is when a customer is upset.

Seth

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.