A Quote by Marcus Buckingham

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

Quote Topics

Bad Bit CEOs Complex Customer Customer Service Enemy Hate Job Less Love Makes Out Predictable Processes Quality Service Standardized Variance

Quote Author

Marcus Buckingham
British - Author

In manufacturing, we try to stamp out variance. With people, variance is everything.

Jack Welch

A vice utterly at variance with the happiness of him who harbors it, and, as such, condemned by self-love.

James Mackintosh

When you're moaning, all you are doing is focusing on things that were not in your control, at least you are not exploring whether they were in your control, which is bad. You're just focusing on the one piece of bad variance that happened. There's nothing productive that comes from it.

Annie Duke

Curiosity and courtesy are very often at variance.

Letitia Elizabeth Landon

So utterly at variance is Destiny with all the little plans of men.

H. G. Wells

Sound policy is never at variance with substantial justice.

Samuel Parr

All the world's a stage ... and you better have a zoning variance or it's coming down.

William Shakespeare

As a nation we love our dialects, and there is a lot of regional variance in the names for different foods - barmcake, bap or bun anyone?

Susie Dent

The good are like one another, and friends to one another; and ... the bad, as is often said of them, are never at unity with one another or with themselves, but are passionate and restless: and that which is at variance and enmity with itself is not likely to be in union or harmony with any other thing.