A Quote by Patrick Lencioni

God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Patrick Lencioni

Quote Topics

Bearing Bless Broken Brunt Company Continue Customers Employees Even Generous God God Bless Gracious Patient Somehow Themselves Those United While

Quote Author

Patrick Lencioni
American - Writer
Born: 1965

I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.

Oscar Munoz

If you were charged with fixing the U.S. auto industry, how would you do it? The guys who run the auto companies are out of touch with their customers and their employees. They ride to work in their limousines. They go up in their elevators and lock themselves in their offices. They don't walk out into the plants. They wouldn't even drive in the neighborhoods where their employees live. They give themselves big bonuses when the company isn't making any money. I'd make them get involved with the people who are building the cars. They've got to become real people.

Ken Hendricks

We expect our employees to care about the community, the company, their teammates, customers, and themselves.

Eric Yuan

God bless every soul that we lost. God bless the families who have to endure that loss, and God guide us to our reunion in heaven, and God bless the United States of America.

Rudy Giuliani

What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.

Anne M. Mulcahy

The 'No.1 IT company' isn't by volume, it's in relation to business customers because those are my customers, not the consumer. Who do they view as their most important partner? That's my definition of the 'No.1 IT company.'

John T. Chambers

Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.

Julia Hartz

Is there any fairness in a system where a group of people can borrow a bunch of money to buy a company and pay themselves millions of dollars in dividends and fees, while the company itself ends up bankrupt and its employees lose their jobs, health insurance and pensions?

William D. Cohan

The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.

Patrick Lencioni

When a company gets bigger, when it begins to bring on employees, it naturally goes through this tendency of wanting to control, of wanting to build process - essentially to say not every one of our customers or employees has great judgment.

Marc Randolph

May He guide us now. And may God continue to bless the United States of America.

George W. Bush

I am convinced that courage is the most important of all the virtues. Because without courage, you cannot practice any other virtue consistently. You can be kind for a while; you can be generous for a while; you can be just for a while, or merciful for a while, even loving for a while. But it is only with courage that you can be persistently and insistently kind and generous and fair.

Maya Angelou

Being a smaller, nimbler company is better for our customers, employees and shareholders.

Ted Waitt

Arguably, the families most at need of housing assistance are systematically denied it because they're stamped with an eviction record. Moms and kids are bearing the brunt of those consequences.