A Quote by Peter Drucker

To satisfy the customer is the mission and purpose of every business.

Peter Drucker

Quote Topics

Business Customer Every Mission Purpose Satisfy

Quote Author

Peter Drucker
American - Businessman
November 19, 1909 - November 11, 2005

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.

Konosuke Matsushita

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Brian Tracy

A business is not defined by its name, statutes, or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and purpose of the organization makes possible clear and realistic business objectives.

Peter Drucker

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

Business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.

Peter Drucker

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

Peter Drucker

Since the purpose of business is to satisfy existing desires, or stimulate new ones, if everyone were genuinely happy, there would be no need for business any longer.

Mihaly Csikszentmihalyi

The purpose of a business is to create a customer.

Peter Drucker

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.

W. Edwards Deming

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

Albert Houtum-Schindler

The true purpose of a business is to create and keep a customer, not to make you money.

Theodore Levitt

We started our company out of a need to survive, but we've built it based on a mission not only to help others survive but to prosper. In fact, we view ourselves as a mission with a business, rather than a business with a mission.

Richelieu Dennis

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

Peter Drucker

The basic definition of the business and of its purpose and mission have to be translated into objectives.

Peter Drucker

Everything on the earth has a purpose, every disease and herb to cure it, and every person a mission. This is the Indian theory of existence.