A Quote by Stuart Rose

As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.

Stuart Rose

Quote Topics

Believe Customer Customer Service Digital Digital World Emerge Fundamental Goes High High Standards I Believe Model Online Player Powerful Provides Retail See Service Shift Standards Through Will World

Quote Author

Stuart Rose
British - Businessman
Born: March 17, 1949

Encryption plays a fundamental role in protecting us all online. It is key to growing the digital economy and delivering public services online. But, like many powerful technologies, encrypted services are used and abused by a small minority of people.

Amber Rudd

At Verizon, we've been strategically investing in emerging technology, including Verizon Digital Media Services and OTT, that taps into the market shift to digital content and advertising. AOL's advertising model aligns with this approach, and the advertising platform provides a key tool for us to develop future revenue streams.

Lowell McAdam

I do have very high customer service standards - I'd send back sushi because it's too fishy.

Greg McHugh

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

Karen Elson

In the future, every human will have a digital model of their body stored in computers. When someone needs a new shoe or a new bra or a new prosthesis or a new brace, s/he'll just fabricate it from the digital model themselves and then the device or article will be delivered to the home without even having to go to a retail store. The shoe, the bra, the brace, it'll be the person's apparel, the person's device, no one else's. It'll be exquisitely comfortable and functional. So this whole notion today where we have sizing to fit across humans is just utterly absurd.

Hugh Herr

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

I am curious to see what books will emerge from all this writing online that's the result of those who grew up pouring their feelings out on Livejournal or Tumblr - excessive, sometimes automatic, sometimes enraged, emotional, while also quite intellectual - or if formal books will emerge at all, if that's not the point of these unmediated raw spaces. I'm excited by the possibility.

Kate Zambreno

There has been a fundamental paradigm shift. Today's customer expectations are: If i can imagine it, it simply has to be there; if not, I'll invent it myself'

Kim Williams

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

Nico Santos

The future of retail is the integration of Internet and digital services with the retail network.

Charles Dunstone

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!

Jayma Mays

I do think that in a digital future, consumers will increasingly turn to brands that they trust. Trust, security, and service are even more important in a digital world.

Dan Schulman

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

Bill Davidow

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.