A Quote by Tony Hsieh

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Tony Hsieh

Quote Topics

About Best Customer Customer Service Even Get Hopefully Just Now Out People Place Realize Selling Selling Shoes Service Shoes Started Think Will Years

Quote Author

Tony Hsieh
American - Businessman
December 12, 1973 - November 27, 2020

Zappos is a customer service company that just happens to sell shoes.

Tony Hsieh

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Tony Hsieh

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

I think all of us set out to try and reach as many people. That's the whole point of being in a band: trying to get your music out there. So, any opportunity to do that, within reason. We're informed about where our music is going to be used; we get to say yes or no. There are things we can turn down, and there are things we can agree to. When it comes to movies and stuff like that, it's great for us. I don't think it's selling out. Maybe 10 or 20 years ago it was seen as selling out, but nowadays I think it's the only way to get your music out there.

Daniel Taylor

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Tony Hsieh

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

Nico Santos

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

I'm getting tired of 10.7s. I just want to put a good race together, and hopefully in the next race, I get the time I'm working for. I definitely think a 10.6 is there. Hopefully I will get it together.

Shelly-Ann Fraser-Pryce

Now is a good time, 10 years ago would have been a good time, and 10 years from now it will still be a good time to see a dynamic, entertaining movie that's wall-to-wall Miles Davis where the music will hopefully spark some desire to know more about the man.

Don Cheadle

I think my life actually changed at 40. That's when you realize you can't ride the fence anymore. You either have to get on one side or the other. I think some of my best years were between 40 and 50: I got my priorities straight and life is good to me now. It's only other people who say, "God, she's 50 years old!" as if I'm over the hill. I feel like I just started.

Dolly Parton

I'm 58 years old. I got married for the first time - it's about time, right? Growing up as a gay woman, you just don't ever think about that, and then I thought, about 10 years ago, 'You know, I think within 10 years gay marriage will be legal.' And here we are, 10 years later, making it legal.

Martina Navratilova

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Jeffrey Gitomer

Look at a child and realize that their future is in your hands. It's not just those who will be here fifty years from now. The decisions we make in the next ten years will shape the next 10,000 years.

Sylvia Earle

I think it's very important for everyone in America to realize right now the state of our country, not just on this issue but on a lot of issues, that it is time to get active again. People have just sat back and just sort of said, oh, let somebody else do it for a long time, and we're seeing what's happening to the country, even freedom of speech. It's not going well. So I think this is a real opportunity for people to see, yes, if you do get out and you do get active, there are other people there. You just have to seek them out.

Mary Steenburgen

I can't speak for everybody, but sometimes, people get in this showbiz game and they get the money, but then they forget why they got in the game in the first place. I don't even look at it as fame, I just look at it as me being me, and me going out here everyday and being productive, because I am the product, and I'm selling myself. I'm selling my ambition and my integrity and my adversity, and I'd just like to be that.