Top 1200 Customer Experience Quotes & Sayings - Page 4

What I had been taught all my life was not true: experience is not the best teacher! Some people learn and grow as a result of their experience; some people don't. Everybody has some kind of experience. It's what you do with that experience that matters.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.

Hillary Clinton's got experience, but it's bad experience. And America can't afford to have another four years of that kind of experience.

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

The successful producer of an article sells it for more than it cost him to make, and that's his profit. But the customer buys it only because it is worth more to him than he pays for it, and that's his profit. No one can long make a profit producing anything unless the customer makes a profit using it.

I wish I could give you a lot of advice, based on my experience of winning political debates. But I don't have that experience. My only experience is at losing them.

We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

The idea of the gay experience, it feels like a relic. I felt like in the '90s when we were watching the gay characters on 'The Real World,' there was definitely a gay experience that was distinct from a straight experience. If you talk to high schoolers in 2017, I don't know that is as much a part of how they experience a social dynamic.

Experience will always win in this sport. That experience helps with a lot of things, even in the race shop. You are going to have experience in certain scenarios where you can make those right decisions.

I've got cabinet experience, military experience, and private sector experience.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

I cannot experience your experience. You cannot experience my experience. We are both invisible men.

The idea of a group of elders is that, in past civilizations, they have linked worlds; the other world was also present in this one. There is also the argument that elders have "experience." The problem is that experience teaches fear of change. Experience kills imagination. Experience makes people conservative. What we are facing tomorrow requires the force of imagination, not wisdom from yesterday.

If you have a belief and you come against an experience which the belief says is not possible, or, the experience is such that you have to drop the belief, what are you going to choose — the belief or the experience? The tendency of the mind is to choose the belief, to forget about the experience. That’s how you have been missing many opportunities when God has knocked at your door.

People question me all the time about my experience. They question my experience in politics, and the first thing I always tell them is yes, I have no experience raising taxes over and over. I have no experience increasing the debt in a state.

I have a sense of respect: respect for my suppliers, respect for the staff, respect for the customer - as long as they respect us. When we have a customer who is playing a provocative, disrespectful game, then we just prefer to just throw him out, rather than deal with it. Some people, sometimes, are unhappy themselves. And that can really create a frustrating performance to us and to the staff and all that. I don't throw customers out as much as I used to. In the old days, "You don't like it? Get out!" I'm much nicer now.

The experience of love and the experience of death destroy the illusion of our self-sufficiency. The two are closely connected, and to become fully human we must experience both of them.

Think like a customer

I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.

When you assume responsibility for what you experience and share what you experience in a spirit of companionship, that is the same as forgiveness. When you hold someone responsible for what you experience, you lose power.

Innovation comes from the producer - not from the customer.

The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.

If you make every pillow like it's your only pillow, and every customer like it's your only customer, I mean, that's an amazing concept.

Experience life in all possible ways -- good-bad, bitter-sweet, dark-light, summer-winter. Experience all the dualities. Don't be afraid of experience, because the more experience you have, the more mature you become.

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

The experience of yoga is unspeakable. It's the experience of samadhi. It's the experience of connectedness, of oneness, boundlessness, merging with God consciousness... even if it's just for an instant.

When we hold to the core, the opposite sides are the same if they are seen from the center of the moving circle. I do not experience; I am experience. I am not the subject of experience; I am that experience. I am awareness. Nothing else can be I or can exist.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

The customer is not always right.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Experience, as a desire for experience, does not come off. We must not study ourselves while having an experience.

At age nine, I got a paper route. Sixty-six papers had to be delivered to sixty-six families every day. I also had to collect thirty cents a week from each customer. I owed the paper twenty cents per customer per week, and got to keep the rest. When I didn't collect, the balance came out of my profit. My average income was six dollars a week.

My experience has to be funnelled through a black experience or a white experience, or it doesn't exist, because that's how we're going to deal with the world.

I write the black experience in America, and contained within that experience, because it is a human experience, are all the universalities.

But it also became the experience, or was the experience, of the writers who were attracted to this kind of humor. They're all men or women who come from the same kind of experience in their own lives.

I have had such a unique experience in the game. I got to experience the best of my craft, and I did that multiple times. There is nothing more I wish I could experience.

Life will give you whatever experience is most helpful for the evolution of your consciousness. How do you know this is the experience you need? Because this is the experience you are having at the moment.

When we follow the reversal of normal experience, we find ourselves in an unusual, nearly mad experience. Being in an almost mad experience is not something we should fear: only in such experience are we jarred out of our common sense opinions and beliefs. It opens our minds to other ideas and thought. It makes us think.

For me, intuition comes from experience. After years of experience, a person will have, if they have been paying attention and revising their thinking and behavior, intuitions about their area of experience.

By inner experience I understand that which one usually calls mystical experience: the states of ecstasy, of rapture, at least of meditated emotion. But I am thinking less of confessional experience, to which one has had to adhere up to now, that of an experience laid bare, free of ties, even of an origin, of any confession whatever. This is why I don't like the word mystical.

The customer is always right.

Experience is, for me, the highest authority. The touchstone of validity is my own experience. No other person's ideas, and none of my own ideas, are as authoritative as my experience. It is to experience that I must return again and again, to discover a closer approximation to truth as it is in the process of becoming me.

Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.

You can gain experience, if you are careful to avoid empty redundancy. Do not fall into the error of the artisan who boasts of twenty years experience in craft while in fact he has had only one year of experience–twenty times. And never resent the advantage of experience your elders have. Recall that they have paid for this experience in the coin of life, and have emptied a purse that cannot be refilled.

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

It is a fact beyond question that there are two kinds of Christian experience, one of which is an experience of bondage, and the other an experience of liberty.

In our culture, imitation-based experience dominates reality-based experience. I find this an awful thing. But there are artists who know from the bottom of their souls that art is about the experience of reality. The reason we have art is because you can’t get a real experience from the world.

Words are merely utterances: noises that stand for feelings, thoughts, and experience. They are symbols. Signs. Insignias. They are not Truth. They are not the real thing. In fact, you place so little value on experience that when what your experience of God differs from what you've heard of God, you automatically discard the experience and own the words, when it should be just the other way around.

Experience is the best teacher. But in our day and time, what we need is wisdom, because wisdom overcomes experience, because experience is wisdom, but there's a level of wisdom that overcomes the experience, and that's the experience that's already lived by others. I'm not trying to repeat the histories. I already learned from what they did.

Direct experience is inherently too limited to form an adequate foundation either for theory or for application. At the best it produces an atmosphere that is of value in drying and hardening the structure of thought. The greater value of indirect experience lies in its greater variety and extent. History is universal experience, the experience not of another, but of many others under manifold conditions.

Fundamental ideas are not a consequence of experience, but a result of the particular constitution and activity of the mind, which is independent of all experience in its origin, though constantly combined with experience in its exercise.

This is what they all come to who exclusively harp on experience. They do not stop to consider that experience is only one half of experience.

Experience can dull. With most men experience is a series of mistakes; the more experience you have the less you know.

Visionary experience is not the same as mystical experience. Mystical experience is beyond the realm of opposites. Visionary experience is still within that realm. Heaven entails hell, and 'going to heaven' is no more liberation than is the descent into horror. Heaven is merely a vantage point from which the divine Ground can be more clearly seen than on the level of ordinary individual experience.

I think there's just a lot of compassion in art. Again, when you're doing something that resonates with somebody else, you're going through an experience another person has had, whether it's been a painful experience or a joyous experience or a happy experience.

I want to be able to experience everything. I want to experience being a husband, experience being a father, experience, maybe, hopefully, someday being a grandfather, and all those things. I want that experience. When I die, I want to be exhausted.

One thing that sticks in my mind is that jazz means freedom and openness. It's a music that, although it developed out of the African American experience, speaks more about the human experience than the experience of a particular people.

Wisdom comes from experience, but experience is not enough. Experience anticipated and experience revisited is the true source of wisdom.

I say that creeds, dogmas, and theologies are inventions of the mind. It is the nature of the mind to make sense out of experience, to reduce the conglomerates of experience to units of comprehension which we call principles, or ideologies, or concepts. Religious experience is dynamic, fluid, effervescent, yeasty. But the mind can't handle these so it has to imprison religious experience in some way, get it bottled up. Then, when the experience quiets down, the mind draws a bead on it and extracts concepts, notions, dogmas, so that religious experience can make sense to the mind.