Top 1200 Customer Loyalty Quotes & Sayings - Page 2

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Loyalty is an asset, independent and scarce, parceled out among different contestants for power. No ruling government or nonruling group enjoys absolute loyalty - no contestant can have the whole pie.

At Dell, we believe the customer is in control, and our job is to take all the technology that's out there and apply it in a useful way to meet the customer's needs.

Loyalty expanded is not loyalty betrayed!

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.

It is possible to tell a customer "no", and have the customer thank you for doing it

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business.

We have room for but one loyalty, loyalty to the United States.

You must give soldiers reasons to have confidence and pride in themselves, in their leaders, and in their units. Only then will you have loyalty. Loyalty was the primary trait I looked for in soldiers.

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

The one thing that could never die or be buried was my loyalty to Cameron for everything he’d done for me and what we’d been through together, even if that loyalty was a ghost.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

To require a citizen to sign a loyalty oath is to destroy some of the loyalty he could otherwise claim, since any subsequent loyal behavior may then be attributed to the oath.

But most automotive dealerships are set up for customer acquisition - which is crazy when you consider the average cost of customer acquisition is $1,000 or more.

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.

For Customer Development to succeed, everyone on the team - from investor or parent company to engineers, marketers and founders - needs to understand and agree that the Customer Development process is different to its core.

At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.

We have absolutely abandoned any idea of nationalist loyalty. We are deliberately putting a world order before our loyalty to our own country.

I love loyalty, and I love paying back my end of loyalty, you know what I'm saying? I love making it full circle.

We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.

I grew up in a home in which loyalty to family was central to my father's outlook. Adolescent changes to my outlook (which set me against parental values) made me very critical of loyalty, reinforced by certain religious writers I found influential at that time. Harry Blamires, The Christian Mind. But I remained conflicted about loyalty.

We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

It is heartbreaking to me that I wasn't told the truth. I'm a very loyal guy, and I expect loyalty in return. And lying to me is not an exhibition of loyalty.

If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.

Loyalty to the true, core values and roots of democracy is what makes a true patriot, not loyalty to a symbol of the country.

Unlike the puerile loyalty to a conviction, loyalty to a friend is a virtue - perhaps the only virtue, the last remaining one.

Loyalty doesn't seem to be in the game that much these days where players leave their clubs which made them the stars they are today either to seek personal glory or fill their pockets. But one man serves as the epitome of club loyalty.

Love is absolute loyalty. People fade, looks fade, but the loyalty never fades.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

The first draft is all about freedom, and if loyalty is in question, it is only my loyalty to the characters and situations on the page. All the worries about where the material may have sprung from or what so-and-so might think can be dealt with later.

When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.

I felt like I needed to come to terms with the decision I'd made to let go of my family. What do you do when you want to be loyal to your family but you feel that loyalty to them is in conflict somehow with loyalty to yourself?

It's not enough to be close to the customer. You've got to be glued to the customer.

Customer conversion is dependent on the right customer conversation.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

The concept of loyalty is a very strange concept. When loyalty is to be tested, the real answer is that may it never be.

There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Big Data will spell the death of customer segmentation and force the marketer to understand each customer as an individual within eighteen months, or risk being left in the dust.

With the years I've had with U.S.A. Basketball, my loyalty, their loyalty to me with always asking me to come back, that's incredible.

New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

I believe that loyalty is a cardinal virtue. Nowhere in the world is loyalty so little revered and tittle-tattle so greatly venerated as in Washington.

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

The loyalty to Hillary Clinton is party loyalty, and by the way, she has a lot of support simply based on the fact that we are despised, folks, conservatives, Republicans are literally hated, irrationally and inexplicably.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.