Top 1200 Customer Service Quotes & Sayings

Customer service is the new marketing.

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Oh no. I got a customer service person from another country.

The best feature of a product should really be the customer service.

User interface is customer service for the computer.

The best time to do great customer service is when a customer is upset.

Help! The customer service representative doesn't understand my problem.

Zappos is a customer service company that just happens to sell shoes.

Anything a customer can do for themselves is where service stops and relevance begins.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

The secret to sucessful customer service starts with YES!

Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.

That customer service representative is crazy, if he think I am going to pay that bill.

So, always start with a product, always start with a customer, always start with a service and how this product or service will dramatically improve the quality of the life or the work of the customer.

Customer service. That is what it means.

The customer service representative hung up on me when I asked to talk to a supervisor.

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Customer service should not be a department, customer service is everyone's job.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

The best form of customer service is self service. Constantly empower customers to get their own answers themselves.

If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.

Follow through with basic values, and remember to provide good customer service.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Every business is a service business. Does your service put a smile on the customer's face?

The only purpose of customer service is to change feelings.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Are we going to say sorry for our lack of customer service? Absolutely not.

I think of customer service as an offense and not a defense

A natural adversary is a customer service representative.

The longer you wait, the harder it is to provide outstanding customer service.

Customer service is not a department, it's everyone's job.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet

I worked at Ikea as a customer service rep for two years and loved it.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

Screw the competition - focus on good customer service.

The goal as a company is to have customer service that is not just the best, but legendary.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.

Better service for the customer is for the good of the public, and this is the true purpose of enterprise.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

We’re in the Customer Service business—we just happen to provide airline transportation.

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

Customer service shouldn't just be A department, it should be the entire company.