My daughter is a practicing physician so believe me I get a lot of the frustration from her. You get it from patients. For me personally, when I ask my doctor to send me my record, what I get is a scanned PDF of his hard copy! This is not good. It would be hopeless to work with a million people if you had to do this on paper, and one of the reasons this is the right time for this is because of the existence of EHRs.