Top 78 Quotes & Sayings by Gillian Tans - Page 2

Booking.com has been very good at performance marketing. That's how we grew our business.

Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on.

We wanted to go much bigger than anybody else. That's why we've targeted so many countries.

For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space.

Instead of traveling on a weekend, begin your trip on a Tuesday or Wednesday, which are often the cheapest days to fly. Being flexible with timing can help with savings.

I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning.

Technology's great, but you can only be as good in technology as your people are.

Using science to tell us what customers are looking for is second nature for us here.

Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price.

An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language.

A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

Our mission is to empower people to experience the world.

Booking.com started with just a website, but we've always thought of our company as being more than just a website.

There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on.

In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week.

Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling.

When you start very young and you start to work, you're going to fail. That's how you learn.