A Quote by Maelle Gavet
Russians are not a very friendly people. It's hard to get them to speak nicely to the customers. It's just not in their culture.
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Women and people of low birth are very hard to deal with. If you are friendly to them, they get out of hand, and if you keep your distance, they resent it.
Scaling down individually is very hard. Imagine that if you go to a place where everybody is dressed nicely, and you are the only one who doesn't dress nicely. Everybody goes on vacations to a great place and you go to the Jersey shore. It's very hard to do these things without an organized mechanism, but it looks to me like there might be some organized mechanisms.
When I speak, I ask the people, particularly since there are many of us, 'Where will you spend your hard-earned money? Why spend it where it is not gay-friendly? Why should you spend your money in countries that are not gay-friendly just because they have beautiful beaches?'
I think the Russians basically don't think the North Koreans and the Iranians have the capabilities to get weapon systems that can threaten them, or that if they do the Russians know how to handle them and that that's the reason that it's all the more important that Russians be involved in the sale of high-end conventional weapons, the Bushehr nuclear reactor in the case of Russia and Iran, and similar kinds of relationships.
A lot of tech people are afraid to get on the phone and talk to their customers, or get on Zoom, or whatever. But I think a great place to start is just be calling your customers all the time.
Americans are very friendly and very suspicious, that is what Americans are and that is what always upsets the foreigner, who deals with them, they are so friendly how can they be so suspicious they are so suspicious how can they be so friendly but they just are.
It's very hard to establish an economy of trustworthiness. The key is continuing to innovate and to keep your customers through innovation, because the customers can leave. But once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you.
You may live a long while with some people and be on friendly terms with them and never speak openly with them from your soul.
It's all about media culture and people on television, and that feeling comfortable, friendly, or warm toward a candidate [in the elections] is a reason people would emotionally attach themselves to that candidate. I get the mechanics of it, I just hate that it's true.
One of the things that's consistent, if you speak to hotel owners or customers across the world, is that the proposition of Oyo is very valuable for each one of them.
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.
I was living in Paris for, like, a year and a half, and I couldn't speak French, so it was just hard to get a baguette or a pastry or whatever. All the stores close at 6 o'clock, and they're not very into hospitality, so it's not a convenient city. It's so pretty, though, but I was raised in Tokyo, so it was hard to understand.
I don't think we treat people very well in the media, both as customers - and I call them customers - of newspapers and magazines, or TV news, and we don't understand that the greatest story that we could tell, each and every day, is the story of the people around us.
It's very nice to meet people who just get on, work hard, and don't have things handed to them.
Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning.
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