A Quote by Mindy Grossman
Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.
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Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
At HSN, the experience we create are a significant point of differentiation.
Tennis is basically a game where you try to create an opportunity for yourself to finish the point, because you can't wait for the opponent to miss anymore. Well, if you create an opportunity and don't take advantage of it, you let the opponent back to even, then you are just starting the point over, so you have to take advantage of them.
Strong focus on customer experience coupled with strategic investments in proprietary technology has helped us maintain a high net promoter score while empowering our hotel partners.
Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States.
It's easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer... and jump to Z.
I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.
We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.
There are at least three kinds of advantages that the pitcher and batter contest. There's the physical advantage, the strategic advantage, and also the psychological advantage. I didn't want two out of three. I wanted them all.
These are important markers in our engagement with South East Asia, in enhancing our strategic ties with ASEAN across 3 Cs. These 3 Cs are commerce, connectivity, and culture.
HSNi's performance gained momentum throughout 2014 as we executed on our strategic priorities across our business, by strengthening our customer file, optimizing our digital platform, and differentiating HSNi and our brands at content-rich, immersive commerce destination.
We can determine our strategic part or strategic options, but the strategic framework is something which will evolve from the interaction of world powers with each other.
We grow by letting the customer tell us. So when the customer tells us that they're frustrated, that they just got their catalogue and we're already out of a product they wanted, then it tells me that we're not making enough. We let the customer tell us instead of creating an artificial demand for our products. Any time you're making products that people don't need, you're at the mercy of the economy, you're at the mercy of whatever is going on. So we tried to avoid that situation.
Teaching is a strategic act of engagement.
The Evangelistic Harvest is always urgent. The destiny of men and of nations is always being decided. Every generation is strategic. We are not responsible for the past generation, and we cannot bear the full responsibility for the next one; but we do have our generation. God will hold us responsible as to how well we fulfill our responsibilities to this age and take advantage of our opportunities.
The pace of change is so great, there is always something else going on. What that says to me is that you have to have strategic vision and peripheral vision. Strategic vision is the ability to look ahead and peripheral vision is the ability to look around, and both are important.
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