A Quote by Alvan Macauley
The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and fairness above gain-who put a proper valuation upon a satisfied customer as an asset running into the thousands of dollars, and who love a job thoroughly well done and get a kick out of doing it.
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I have to be really careful, because I have nothing but love for this entity known as "the customer" in entertainment. I would never, ever, ever put myself above them and say, "They don't get it, but it's funny, believe me." If they're not laughing, I'm doing my job wrong.
We weren't getting a fair deal on the budget and I wasn't going to have it. There's a great strand of equity and fairness in the British people - this is our characteristic. There's not a strand of equity and fairness in Europe - they're out to get as much as they can. That's one of those enormous differences. So I tackled it on that basis.
I get in a gym, put on my headphones and sweat it out by running, doing the stair master, abs, and free weights. I love doing circuit training.
You've just got to have to put the work in. Put work first. Put the hours in and the time in, and do your job. And when you get a little time off, you can go out and have a little fun. But you have to make sure you get done what you need to get done first off.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
As a general rule, if you have a product that doesn't get the job done that a customer is needing to get done, then often you have to offer it for zero. Because if you ask for money for it - because if it doesn't do the job well, they won't pay for it.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Frankly, I think if I won the lottery and won a billion dollars, I'd still want to continue doing this job. I love expressing myself through it. I've gotten to really love acting. And I've gotten to know Big Bird from the inside out so thoroughly it's like playing my kid. I can't imagine deliberately stopping.
The best form of customer service is self service. Constantly empower customers to get their own answers themselves.
I'm going to be on a mission. I've handled my personal vendettas and handled them well. Every challenge you put in front of me, I've handled it, dismantled it - ate them, dropped them off in the bathroom and flushed them away.
The narrow-minded who undertake any work will never be satisfied. They cannot understand the actions of those who are large hearted and broad-minded.
We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, 'What job is the customer trying to accomplish?'
Night after night in the '50s, I traveled all over New York City. The promoter had 10 acts, and the winner each night would get five dollars; second place would get three dollars, and third place would get two dollars. He always put the best acts on last so the people wouldn't walk out, and the worst acts went on first. He always put me on first.
Many companies talk about customer success, but how many actually put the customer first above all else, always?
We haven't been on the same page in years. It is what it is. Sometimes that match burns out. So, no, I don't feel bad about it. It's good. I'm grateful for everything we have done throughout our careers and if there's nothing else to put out, then there's nothing to put out. I'm constantly writing and working. It doesn't stop there.
In the cut-throat political system we have in the UK, you have to be prepared to put your head above the parapet and be confident in your ability to get the job done.
