A Quote by Chanda Kochhar
I use my interaction with both my kids to know how the youth today relates to technology, their expectations in terms of mobility and social solutions by customer services-oriented businesses like banking.
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There's a lot of good that's done for society in building businesses, but it's also great to be involved in those things where you can be connected to the community, to the world, and think about how you can use what you're creating, both in terms of your personal skills as well as your products or services to do good things for others.
As economists bandy about terms like 'recapitalization,' 'credit lines,' and 'liquidity,' families are facing brutal cuts to their social services and welfare payments, losing their homes, wondering how their kids will make their way in the world.
On the one hand, I loved being a banker. I loved how numbers could tell a story and how you can invest in ideas and see them translate into products and services and create jobs. What I didn't like, particularly where I was working in Brazil during the debt crisis of the early '80s, was how the poor were excluded from the banking system. I made the decision to try and experiment with whether we could use the tools of banking to extend the benefits of the economy to the poor.
Bitcoin is both disruptive from a technology perspective, but there's a tremendous power of social good behind it. So you can both build a cool business or have a great investment return, and there's the promise of potentially improving the remittance industry or banking the unbanked.
To see off Corbyn's Labour, we need to start the debate as to how and why a market economy is the way to deliver prosperity, social mobility, fully funded public services, and the means to address their concerns about the environment and social justice.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.
Homeland Security was rejecting, is rejecting terms like Jihad. They don't want to use terms like Jihad or Sharia, because they feel that alienates the youth in terms of propagandizing. However, an imam can talk about the killing of gays. To fight a cult, which is, this is the cult, you have to use the terminology of the cult, because how else can you explain what the cult and its practices are?
I think in terms of businesses, in terms of things that are really big and marry technology with entertainment. That's where I like to spend my time.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Businesses, not benefits, are the true ladder of social mobility.
When I look at how the banking world has changed and at the role Chinese banks, for example, play today, Germany, as an export-oriented economy, should be pleased to have a major global player in its camp.
From a technology and economic perspective, it's vastly more likely that autonomy will be used for mobility services.
The good things at the U.S. health care system are that we have a well-trained labor force, particularly physicians; I don't think any nation trains doctors better. We have the latest technology, simply because we throw so much money at it. We are really technology-hungry in this country. That's a good thing. Our system more treats patients like customers, which is a good thing; that it's very customer-friendly. And it's very innovative, both in the products we use, in the techniques we use and the organizational structures we use. Those are all very good things, highly competitive.
I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.
If you look at the banking business over many years, it's always been a huge user of technology. This has been going on my whole life, that people have been adding technology, digitizing services.
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