A Quote by Chip R. Bell
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
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Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.
Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
Satisfied customers are apathetic. Loyal customers will be your advocate.
Customers should complain more. You know, food's expensive nowadays. And these sommeliers come along with their thousand-page wine list and practically throw it in your lap. They're all businessmen and know that customers get intimidated and buy something overpriced. I say, always put them on the spot. 'You come back to me with a red wine at $30, $40. Come back to me with a choice.'
When a salesperson truly cares about you, trust forms, and you're more likely to buy, come back for repeat business, and refer new customers.
Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.
Giving builds loyal customers and turns those customers into supporters... You can find passion and profit and meaning all at once, right now.
At Wal-Mart, it goes back to Sam Walton and the foundation and business model that we simply operate for less, or everyday low cost. We're known for operating in a very efficient way and then giving those savings to customers.
That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?
Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.
The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.
In business, we often say that your best customers are the customers you have now. In other words, your most successful sales leads come from the selling you've already done.
