A Quote by Delphine Arnault
It's important to feel what the customer is feeling when he enters the shop.
Related Quotes
The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.
What I disliked most about working as a shop assistant wasn't the occasional snooty customer or the shop or the hours, but the way people reacted when I told them I was a shop assistant - their automatic assumption that I didn't enjoy it.
I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.
When a customer enters my store, forget me. He is king.
This was a brainchild of mine, to build a shop where you could walk up to everything and didn't feel like you had to keep your hands off. I wanted a shop that you could walk into and feel comfortable in, and I wanted women to feel comfortable in the shop as well.
I don't shop just high-end, honestly. I shop at Zara, I shop at Topshop, I shop at H&M. I shop everywhere.
How can you be afraid to feel? Isn't fear a feeling? If you're feeling fear, you've felt one of the most negative emotions there is to feel. Everything else should be a piece of cake. Feel good, feel happy, feel healthy, feel loved, feel abundant, feel creative, feel compassionate, feel knowledgeable, feel powerful.
As a woman, I feel it's important to support causes that are important to my core customer, who is also a woman, as well as causes that resonate with me personally.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.
Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.
Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
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