A Quote by Gillian Tans
Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions.
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The biggest thing for me when I travel is finding the best food in every city. I always try to find the best restaurant and take advantage of it because it's cool to go to a lot of different cities and experience a lot of different cultures. So I'm big on the food.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.
Honestly, live is my favorite way of performing. Every show is a completely different energy. With recording, it's not really as organic as it can be. But I feel like I'm a lot more fluid, and I can be a little bit more aggressive.
The difference in working on a TV series and a movie comes down to one thing for me, and that is the travel. With 'The Bold and the Beautiful,' we are in one remote location, but with a movie, you get to travel, explore, and experience different things every day. But I've really enjoyed doing both.
We live in an age of innovation, where digital technology is providing solutions to problems before we've even realised we needed them. We see it every day as we find new ways to travel, eat and shop.
When you have an American mother from the Midwest and an Egyptian father, you travel back and forth and see such completely different stories in the news about the exact same events. It makes you think, 'How is anybody able to understand or even have a dialogue when the basis of information is just so completely different?'
In Hong Kong, we launched an Accenture Liquid Studio where we are bringing together end-to-end digital customer experience services for clients.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
Utrip makes it easy for travelers to experience the destination highlights that most interest them, be it food, art or history. Just like a culinary experience, every palate is different, and Utrip is all about personalizing travel for their users.
The goal as a company is to have customer service that is not just the best, but legendary.
Everyone's path is completely different. I could give an aspiring artist my timeline and every phone number and contact person along the way, but their experience would be carved out in a different way. It's the diligence to keep going in the face of obstacles that is your best ally. It's also important to know why you are doing this... attention, money, or because you got something to say, or at least in what order those things matter.
But on stage you're able to just take the character from one point to the end and it's a fluid, organic piece. It's about being completely present all the time, right there in the moment.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
These are economic issues that should get resolved. There are creative solutions to every problem. Hopefully between the lending institutions and the city, we'll be able to find creative solutions.
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