When I was in graduate school at MIT I was trying to think about how to develop software and systems for farmers and villagers in India. In the process of doing that, I realized that my reference point was internal to the laboratory, rather than in the communities that I was wanting to serve. I realized that I could no longer assume what a good technology looks like from inside the laboratory; instead, I had to be in the world with people. Not just designing for them but with them.
It was like that class at school where the teacher talks about Realization, about how you could realize something big in a commonplace thing. The example he gave--and the liar said it really happened--was that once while drinking orange juice, he'd realized he would be dead someday. He wondered if we, his students, had had similar 'realizations.' Is he kidding? I thought. Once I cashed a paycheck and I realized it wasn't enough. Once I had food poisoning, and realized I was trapped inside my body.
From him [Wilard Bennett] I learned how different a working laboratory is from a student laboratory. The answers are not known!
[While an undergraduate, doing experimental measurements in the laboratory of his professor, at Ohio State University.]
Teaching in Providence and Oakland, I realized that the first thing is that it wasn't good enough to come in and assume that I had what my students needed in terms of knowledge and skills. I also had to show them that I was their ally. I had to show them that I was concerned about them, wanted to relate to them, and that I was fundamentally on their side.
I felt like Twitter was more of a place for people to just socialize instead of promoting. After I got off, I realized I could have used that energy and that lane to really promote some positivity. I had 35,000 followers before I left. I was like, "Damn those were 30,000 consumers." It kind of twisted my whole thought process so I got back on. I realized that I have a voice that people wanted to hear.
A few years ago, I realized I was decorating and designing my house around what was beautiful rather than practical for my family. When I made that realization, everything kind of clicked for me. I started being intentional about designing spaces with my kids in mind rather than picture-perfect rooms.
IT put India on the map of the world and told Indians that they are somebody in the world. There is something about technology that is very empowering: 'We are designing software for the best companies in the world.'
I realized that we're now at a point of self-reference with the Internet culture that there's almost no there left, you know? It's important to make new things. It's important to make culture, rather than simply reference it. I love a good cultural reference, and it's one of the great joys in my life, but it has to all be in balance with the core job, which is to make something new. And that sort of brings me around to why I started talking about my fondness for marijuana.
When I realized I could write lyrics and let someone that I knew listen to them, but not know that the song was about them - say it was a girl. I could write this song about how I feel about this girl, I could play it to them. I just loved it, because all of the words would speak to them. I could see them slowly falling in love with me.
As the acting class was going on, I just realized I just knew more about cinema than the other people in the class. I cared about cinema and they cared about themselves. But two, was actually at a certain point I just realized that I love movies too much to simply appear in them. I wanted the movies to be my movies.
I realized immediately that this was a terribly important discovery, but I didn't realize how important it would be until we had spent a lot of time in the laboratory studying it.
I mean, I guess I realized subconsciously that this is what I should be doing before I realized it, consciously. Verbally, I don't think I had committed to it, even though I was driving everywhere, every night, just trying to get on stage.
I realized that, instead of moving people closer to a salvation decision, an answer can push them further away. Rather than engaging their minds or urging them to consider an alternative perspective, an answer can give them ammunition for future attacks against the gospel.
It can be very challenging to be what you can't see. Think about it in the physical world. You walk into a room, and no one looks like you. Can you relate to them? Do you feel welcome? Let's stop talking about how men dominate the technology industry and instead focus on the women who are killing it.
Technology no longer consists just of hardware or software or even services, but of communities. Increasingly, community is a part of technology, a driver of technology, and an emergent effect of technology.
Scientists are still trying to produce life in the laboratory, but it shouldn't be difficult if the laboratory assistant is pretty and willing.
A feeling I got from working at Google was that technology could solve any problem. Yes, it's fantastic, but what I realized later was there's technology, and there's people. Google had its list ordered: Technology. People. And I think the right order is: People. Technology.