A Quote by Rosabeth Moss Kanter
After years of telling corporate citizens to 'trust the system,' many companies must relearn instead to trust their people - and encourage their people to use neglected creative capacities in order to tap the most potent economic stimulus of all: idea power.
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When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
I have to trust people. There's no system of controls that can replace trust, so I need to reinforce that trust, and part of reinforcing trust is making sure that people feel accountability, and with accountability comes some degree of autonomy. You don't have one without the other.
Prayer is the most tangible expression of trust in God. If we would trust God for our persecuted brothers and sisters in other countries, we must be diligent in prayer for their rulers. If we would trust God when decisions of government in our own country go against our best interests, we must pray for His working in the hearts of those officials and legislators who make those decisions. The truth that the king's heart is in the hand of the Lord is meant to be a stimulus to prayer, not a stimulus to a fatalistic attitude.
Trust is essential for our social wellbeing. Without trusting the good will of others we retreat into bureaucracy, rules and demands for more law and order. Trust is based on positive experiences with other people an it grows with use. We need to trust that others are going be basically reasonable beings.
People with intelligence must use their intelligence, people with eyes must use their eyes, people with the capacity to love have the impulse to love and the need to love in order to feel healthy. Capacities clamor to be used, and cease their clamor only when they are used sufficiently. That is to say, capacities are needs, and therefore are intrinsic values as well.
The president has to have the trust, earn the trust, maintain the trust of people in order to lead. And there's nothing that will lose it quicker than a sense that he's in it for a quick buck.
One of the many lessons I hope I've learned is how much I underestimated people, their open-mindedness and their willingness to understand. I think, moreover, I underestimated the degree to which everyone has a story. So my advice, for whatever it's worth, is to trust readers, trust the truth and trust the power of storytelling.
Trust, like love, is a word that has great power Everybody deserves their own space, in their own time. You are even entitled to keep secrets. But it is not secrets that destroys things, suspicion does. For it may take many years to build trust, sometimes.. all it takes is suspicion, you don't even need proof to destroy trust. So, if you say you can trust someone, you're admitting to something that is even greater than love. Trust, like love, is a word that has great power.
I trust in the ebb and flow of the universe. I trust that life's bigger than what I can see. I trust that there is a divine order beyond my control. And I trust that no matter what happens, I will be all right.
Unfortunately, too many executives believe the myths about trust. Myths like how trust is soft and is merely a social virtue. The reality is that trust is hard-edged and is an economic driver.
Just as I need other human beings in order to learn from them, so I also need their trust. If we aren't aware of that, if we fail to take it to heart and instead betray other people's trust, things will go badly with us.
I’m not very creative” doesn’t work. There’s no such thing as creative people and non-creative people. There are only people who use their creativity and people who don’t. Unused creativity doesn’t just disappear. It lives within us until it’s expressed, neglected to death, or suffocated by resentment and fear.
Some people continue to defend trickle-down theories which assume that economic growth, encouraged by a free market, will inevitably succeed in bringing about greater justice and inclusiveness in the world. This opinion, which has never been confirmed by the facts, expresses a crude and naive trust in the goodness of those wielding economic power and in the sacralized workings of the prevailing economic system.
Trust the young. Young people have a lot to contribute, but generation after generation, those who reach power protect that power rather than teach others how to attain it. I resolved that if I ever became successful, I would trust the young.
I don't trust news sources, and neither should other people. They should use them in the same way that they use medical opinions and get more than one on the important issues. Trust is the most precious thing you could possibly give to another person. But to institutions? Publications?
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